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Discontinuation of 3D features in Photoshop

Photoshop’s 3D features will be removed in future updates. Users working with 3D are encouraged to explore Adobe’s new Substance 3D collection, which represents the next generation of 3D tools from Adobe. Additional details on the discontinuation of Photoshop’s 3D features can be found here: Photoshop 3D | Common questions on discontinued 3D features .

When opening or saving image files, you get one of the following errors:

  • "Could not complete your request because of a program error."
  • "Could not save as "yourfilename.psd" because of a program error."
  • The ‘Photoshop could not save as "yourfilename.psd" because of a program error.’ error can occur for various reasons from layer compositing to improper system permissions.
    Follow the below troubleshooting recommendations to resolve program errors while saving files in Photoshop.

    To change this preference on your Mac, choose Apple menu  > System Preferences > Security & Privacy > then click Privacy.
    See Change Privacy preferences on Mac

    If none of the above suggestions help, back up your preferences/settings folder then roll back to the previous version of Photoshop (either 22.0.1 or 21.1.4)

    See Revert to the previous Photoshop version

    The ‘Photoshop could not complete your request because of a program error’ error can occur for various reasons from damaged Photoshop preferences to incompatible system hardware or software.
    Follow the below troubleshooting recommendations to resolve program errors while opening files in Photoshop.

  • Ensure your system meets Photoshop's minimum requirements for the latest version.
    See Photoshop system requirements
  • If your graphics hardware is unsupported, you may need to update to more modern graphics hardware.
    See Minimum graphics processor requirements
  • If none of the above suggestions help, back up your preferences/settings folder then roll back to the previous version of Photoshop.

    See Revert to the previous Photoshop version

    With the zip archive decompressed, copy the "user-diagnostic" folder to the Photoshop Plug-Ins folder at the following locations:

  • macOS: Application Folder > Adobe Photoshop 2022 > Plug-Ins
  • Windows: Program Files > Adobe> Adobe Photoshop 2022 > Plug-Ins
  • Enable optional extensions | Photoshop
  • Error: "[Filename].psd could not be opened" occurs opening images in Photoshop | macOS
  • Error Invalid JPEG Marker displays opening images
  • Determine the file type of a document
  • Troubleshoot crash or freeze | Photoshop
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