For account security, your password must meet the following criteria: At least ten (10) characters, A lowercase letter, An uppercase letter, A number, A symbol, Does not include your username, Is not any of your last 4 passwords.
Problem
When Enterprise Vault encounters a corrupt message during an archive run a 3288 event is logged and archiving stops.
Error Message
Event ID 3288: A problem has occurred while archiving a message. The archived item was not found or is no longer archive pending.
A dtrace of the ArchiveTask will show the following results. (See article
TECH38122
for more information on dtrace.)
(ArchiveTask) <5452> EV:H :CArchivingAgent::WriteWorkItemsToQueue() |Calling MakeItemPendingAndQueueMsg() |Mailbox: /O=Org/OU=OU/cn=Recipients/cn=user |Message: Title |
(ArchiveTask) <5452> EV:M HRXEX fn trace :|Source : .\ArchivingAgent.cpp (CArchivingAgent::MakeItemPendingAndProcessMsg) [lines {5543,5570,5574,5590,5592,5596,5600,5604}] built Jul 25 17:10:09 2007|Description: Call error 0x8004010f
(ArchiveTask) <5452> EV~W Event ID: 3288 A problem has occurred while archiving a message. |The archived item was not found or is no longer archive pending. | |Task: Mailbox Archiving Task for MAIL |Message Title: Title|Users mailbox dn: /O=Org/OU=OU/cn=Recipients/cn=user |Internal reference: CArchivingAgent::PI_BuildObjectsFromMessage() [0x8004010F] |
(ArchiveTask) <5452> EV:H :CArchivingAgent::WriteWorkItemsToQueue() |Call to MakeItemPendingAndQueueMsg() failed |Mailbox: /O=Org/OU=OU/cn=Recipients/cn=user |Message: Title |Error Returned: c0040905 |
(ArchiveTask) <5452> EV:H :CArchivingAgent::WriteWorkItemsToQueue() |Exiting Routine. |
V-437-3288
Solution
Solution 1:
This is the default behavior and prior to Enterprise Vault version 8.0 the only workaround was to
"Set Failed message to 'Do Not Archive'"
in the Exchange Mailbox Policy (see Related Articles).
From version 8.0, Enterprise Vault can be configured to continue the current archive run when a corrupt message is encountered by implementing a registry key.
1. Open REGEDIT and browse to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Agents ( 32 bit)
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents (64 bit)
2. Create a new DWORD Value
3. Name the new value
ContinueOnMissingItemErrors
.
4. Set the value data to
1
decimal.
5. Restart the Enterprise Vault services.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
Solution 2:
Extract the corrupted message, you can use Outlook exporting the item to a pst or using Microsoft Exmerge utility.
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.
