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when we try to search anything in Help page we are getting generic error.

Getting the below error kindly let me know i have tried all the options but its not working.

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 31/5/2017 2:09:19 PM

Event time (UTC): 31/5/2017 6:09:19 AM

Event ID: 4547d4c0b1d14145ac006293dcc85cdc

Event sequence: 8

Event occurrence: 1

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/2/ROOT/Help-2-131406845501368013

Trust level: Full

Application Virtual Path: /Help

Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\Help\

Machine name: CGHCCRMVSAPP01

Process information:

Process ID: 5336

Process name: w3wp.exe

Account name: CGHAD\CCSVRCRMAPPSUAT

Exception information:

Exception type: InvalidOperationException

Exception message: The 'MSIDXS' provider is not registered on the local machine.

at System.Data.OleDb.OleDbServicesWrapper.GetDataSource(OleDbConnectionString constr, DataSourceWrapper& datasrcWrapper)

at System.Data.OleDb.OleDbConnectionInternal..ctor(OleDbConnectionString constr, OleDbConnection connection)

at System.Data.OleDb.OleDbConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)

at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionInternal.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.OleDb.OleDbConnection.Open()

at Microsoft.Crm.Web.HelpFind.ConfigurePage()

at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)

at System.Web.UI.Control.PreRenderRecursiveInternal()

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Request information:

Request URL: cghccrmvsapp01/.../find.aspx ;ver=5.0.9690.2243

Request path: /help/find.aspx

User host address: 10.197.134.58

User:

Is authenticated: False

Authentication Type:

Thread account name: CGHAD\CCSVRCRMAPPSUAT

Thread information:

Thread ID: 3

Thread account name: CGHAD\CCSVRCRMAPPSUAT

Is impersonating: False

Stack trace: at System.Data.OleDb.OleDbServicesWrapper.GetDataSource(OleDbConnectionString constr, DataSourceWrapper& datasrcWrapper)

at System.Data.OleDb.OleDbConnectionInternal..ctor(OleDbConnectionString constr, OleDbConnection connection)

at System.Data.OleDb.OleDbConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)

at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionInternal.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.OleDb.OleDbConnection.Open()

at Microsoft.Crm.Web.HelpFind.ConfigurePage()

at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)

at System.Web.UI.Control.PreRenderRecursiveInternal()

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Custom event details:

Thanks Vikas, for your suggestion but there is no subkey with name "MSIDXS" in our App as well as DB server.

Kindly let me know if we are missing out anything.

Thank you

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