Is there an additional charge if I want to mix sizes or add plus sizes to my order?
At Promotions Now, size upgrades for all apparel orders are completely free. There are no additional fees for mixing sizes and we charge the same amount for XS through 4XL.
What if I can’t decide between embroidery and screen printing?
We can help you! Many of our products come with a recommended method of decoration for the best possible outcome, but if you have a choice and need some advice, our experienced team members will happily provide you with suggestions based on the nature of your artwork as well as your budget.
Do I have to choose the thread or PMS colors for my logo?
You may, if you prefer to, but it’s not necessary. For example, if you request your logo printed in a specific color of your own choosing, we can accommodate you. However, if you are unsure of the exact thread or PMS colors in your logo, we can determine them for you. Just ask.
Can I get design help if I’m not sure about my imprint?
Yes! We are equipped to handle any type of apparel decoration, including logos that are sent to us from our customers and artwork that we custom design for them. Whether you have a vision you’d like realized on your garment or need something new and creative, our talented artists can help.
Will I see what my apparel products will look like before production?
Absolutely. All of our customers must approve their own custom art proof before we proceed with production on their orders. That means we won’t print your custom apparel until you are happy and have signed off on the design.
Can I use multiple colors in my imprint or do I have to choose just one?
You can print as many as you’d like, as long as the particular product you’re ordering can accommodate them. Our team members can help you decide which decoration method and product is suitable for the imprint you have in mind.
What if I’m on a tight budget?
There’s no need to worry! We will work with you to find the custom apparel product that best suits your budget as well as your preferences and provide you with pricing quotes to help you make your final decision.
How long will it take to get my custom apparel products? How long before my event should I order?
Many of our apparel products take an average of 7 business days for standard production time after your proof has been approved but some have either a quicker or slower turnaround. We indicate the production time for every single product on our website and in our catalog, to help our customers determine the amount of time they have to work with, but you can always ask a team member for advice. We recommend you always provide your event date when you contact us, so we can make sure we’re able to deliver your customized products on time.
Is rush production and shipping available?
Yes! Rush production time and availability varies from product to product and expedited shipping is always an option for orders that need to be delivered faster than ground. It’s our mission to do whatever we can to get your custom apparel to you on time. If you think you are in need of a rush order, just give us a call and we will provide you with options.
Will I incur any tape charges or set up charges?
For all of our apparel products, there is a one-time set-up fee or tape charge of $39.00 for your customization. Tape charges for apparel orders of more than 24 pieces are completely free and we also offer free set-up fees and tape charges for all repeat orders.
Is there a limit on the number of stitches included in my artwork?
There is no limit to the number of stitches in your imprint on left chest embroidery. Based on the artwork you provide us, we will recommend the stitch count that best represents your logo, but there is no additional fee in that location. Complex embroidery requests in alternate locations may require an additional fee which we’ll be happy to quote. Most embroidery requests have no additional charge for extra stitches.
What if I have a question that’s not on this page?
We are here to help! Just
email us
and we will get back to you with an answer to your question as soon as possible.
First
, your order goes straight to your personal inside sales representative for review and troubleshooting. If there are questions, you will be contacted right away.
Next
, we email you an order acknowledgment with any adjustment to charges or specifications, for your signature. This happens within 24 hours of receiving your order.
Finally
, we email you a final art proof for your approval. If you have any changes, we'll make them promptly and send another proof for your approval. Your order will not go into production until you are completely satisfied with the artwork.
Thank you!
We know how important your order is. You can trust us to take good care of it and you.
Ordering is Easy!
Place your order online or over the phone using any one of our easy payment methods.
Credit Card
We accept VISA, MasterCard and American Express.
Purchase Order
We're happy to accept all official purchase orders from accounts with already established credit. If ordering online, please select
Purchase Order
as payment method. A copy can then be emailed or faxed to our office. If you would like credit terms, you can discuss credit with your rep before or after your order is placed.
Check
If you prefer to make your payment later, please select
Check
when ordering online. We’ll get started on your order and let you know what type of payment arrangements are necessary to proceed. We typically need a credit card on file or payment in advance for first time customers.
Need help with a purchase requisition?
Please call, email, or use the
Request a Quote
button on the items that you need for your purchase req. We'll email you a quote with all of the info you need to submit your purchase req the easy way.
Don't forget your tax-exempt number.
We charge sales tax in PA and NJ. Don't forget to put your tax exempt number in your order, or give it to your rep after you order, so we charge you accurately.
On every custom item, you will receive a FREE art proof on your order. Your inside sales representative will send your artwork to our professional artists who will make sure your imprint fits perfectly on the item you have chosen. We will not proceed with production until you are satisfied.
Wondering how to send your artwork/logo?
Artwork can be sent via email to
[email protected]
. From there we will make sure your art is sent to your inside sales representative. You can also attach art to your online order or email art directly to your sales rep.
We accept any artwork format for your order.
We can accept anything: e-mailed art, faxed art, or mailed hard copy. Just send us what you have and we’ll work with you on the rest.
Your art will be handled personally by a member of our design team. Your artist has the experience to make sure everything turns out just the way you want. Even though we prefer vector art, we can open virtually any file type.
Below are some of the most common file types with our suggestions:
Scans, faxes, web images, etc
(JPG, PNG, SVG, TIF, GIF, BMP)
Send as is
Adobe Acrobat
(PDF)
Suggested: Embed the fonts used or export as a generic EPS
Adobe Illustrator
(AI, EPS)
Suggested: Convert text to outlines, embed any linked images
Adobe Photoshop
(PSD)
Suggested: Convert text layers to shapes and embed any linked images
Microsoft Office Files
(DOC, DOCX, PPT, PPTX, PUB)
Suggested: Embed or include fonts
Corel Draw
(CDR)
Suggested: Convert text to curves
If you don’t see your file type above, don’t worry. Send us what you have and we’ll let you know if we need anything else before we proceed.
Requesting samples is now even more convenient!
We are happy to send samples free of charge to any legitimate business or organization in the United States. Free samples are provided to existing and potential customers and are not for personal use. All businesses are verified with Dun & Bradstreet. Business who cannot be verified may be offered the option to purchase samples at a discount, with any sample charges refunded on orders of $250.00 or more. We cannot ship free samples to home addresses or unverified businesses/organizations.
For samples to Canada or other destinations outside of the US, please provide your shipper number so we can ship on your freight account.
For sample requests totaling more than $10.00, a representative may contact you. We may ask that more expensive samples be returned to us - but that's free of charge too. We'll include instructions on how to get them back to us when you're finished. Special order samples may need to be purchased, at a discount, refundable on your subsequent order. We'll let you know what we need to proceed.
Request online!
On each product page there is a
Request a Free Sample
button. Select it to add an item to your sample basket.
Continue to browse through products and add samples to your basket as you need.
When you are ready to finalize your sample order, just click on the
Sample Basket
link at the top of any page. Once you are in your sample basket, you may remove any unnecessary samples, if you like.
Then select the
Request Samples
button. Your request will be received by a representative shortly.
You must check out your sample basket in order to receive your requested samples.
Thank you!
Thank you so much for considering PromotionsNow for your next promotional product order. Our job is to make your job easier.
If you prefer to talk to a representative, call 1.800.378.6376 to place your sample request over the phone.
