Problem communicating with Crowd due to CertificateExpiredException | Fisheye

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms .

Support for Server* products ended on February 15th 2024 . If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

Fisheye/Crucible fails to connect to the external directory for user authentication, and the following appears in the atlassian-fisheye-<date>.log

2015-12-21 11:00:00,000 ERROR - Could not retrieve the authentication token
com.cenqua.fisheye.user.AuthenticationException: Problem communicating with Crowd
(...)
Caused by: com.atlassian.crowd.exception.OperationFailedException: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed
(...)
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed
(...)
Caused by: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed
(...)
Caused by: java.security.cert.CertPathValidatorException: timestamp check failed
(...)
Caused by: java.security.cert.CertificateExpiredException: NotAfter: Mon Dec 21 09:00:00 EST 2015
Cause
The certificate used by the external user directory is expired.
Resolution
Generate a new certificate for your external directory and configure it accordingly. You may use the following documents as a reference for the SSL configuration in Crowd and JIRA, respectively:Configuring Crowd to Work with SSL
Running JIRA over SSL or HTTPS
Import the new certificate into Fisheye/Crucible truststore, so it will trust the new cert and will be able to connect to the external user directory.
Restart Fisheye/Crucible, then try connecting to the external user directory.