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CAWA_I_20018 Job failed with Error: Access is denied

Identified on: CA Workload Automation Agent 11.3 SP4 (Windows 2008 R2)
cwad123
Identified on:
CA Workload Automation Agent 11.3 SP4 (Windows 2008 R2)
Symptom:
The following error occurs when the Agent that is installed on Windows 2008 R2 submits a job:
CAWA_I_20018 Job failed. Exit code 5, Status: "Access is denied."
Cause:
User Account Control (UAC) is activated.
Solution:
To elevate the user rights for jobs running on a Windows server with UAC activated, set the following property in the agentparm.txt file and restart the System Agent service:
oscomponent.logon.elevated=true
Additional information:
Configure the Agent for Windows User Access Control
You can configure an agent that is installed on a Windows computer to submit jobs in the highest privileges (elevated) mode. Elevated mode lets users bypass User Access Control (UAC). UAC improves the security of Microsoft Windows by limiting application software to standard user privileges until an administrator authorizes an elevation.
To configure the agent for Windows User Access Control, configure the following parameter on the agent:
  • oscomponent.logon.elevated
    Indicates whether the agent submits jobs in elevated mode on Windows.
    • true
      Submits the job in elevated mode on Windows.
    • false
      Does not submit the job in elevated mode on Windows.
Default:
false
For more information, see the CA Workload Automation System Agent documentation.