Thank you for using CAPCOM ID.
CAPCOM ID system maintenance will be performed during the period listed below.
Maintenance Period
April 12, 2023 (Wed) 1:00 - 9:00 (UTC)
Effects of Maintenance
During the maintenance period, the following functions will not be available.
- View the CAPCOM ID portal site
- Register for a new CAPCOM ID
- Log in to your CAPCOM ID
- Make edits/changes to your account, or cancel your account
- Access any services that use CAPCOM ID
Users Who Have Set Up Two-Factor Authentication
New recovery codes for two-factor authentication will be issued as part of this maintenance.
(A recovery code is required when logging in without a device. One is issued when setting up two-factor authentication or when a previous recovery code has been used.)
If you have an account with two-factor authentication, you will be shown a new recovery code upon your first login after maintenance. Please update your stored recovery code to the new code and store it in a safe place.
Please note that old recovery codes will no longer work after maintenance.
Note:
Maintenance may end sooner or later than listed.
We apologize to all users for the inconvenience.
[For customers using MSN or Hotmail email addresses] Difficulty receiving emails from CAPCOM ID.
Thank you for using CAPCOM ID.
Currently, we are experiencing an issue where some mails from CAPCOM ID to certain domains are delayed or not reaching the recipients.
Date/Time of Issue:
Thursday, October 1, 2020, 18:30 onward
Content of the Issue:
Mails from CAPCOM ID sent to MSN and Hotmail domains may be delayed or not arrive altogether.
Response to Issue:
We are currently investigating this issue.
Update, October 6, 2020, 18:00(JST)
We apologize for the inconvenience caused to our customers with this issue.
After investigating, we are unable to resolve this issue.
For users with MSN or Hotmail email addresses:
We are very sorry for the trouble. If you encounter this problem during the registration or account transfer processes, we ask that you please try the process again. If you still cannot receive emails, please consider trying again with a different email address.We again apologize for the inconvenience and trouble.
