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You can reset Surface Hub to restore the operating system to the last cumulative Windows update. The following information is removed:
All local user files and configuration data.
The device account.
Account data for local administrators.
Domain-join or Microsoft Entra join data.
Mobile Device Management (MDM) enrollment data.
Configuration data that was set by using MDM or the Settings app.
If the reset option cannot be used, the
Surface Hub Recovery Tool
can reimage the Surface Hub SSD directly.
Reset a Surface Hub
You may have to reset Surface Hub for the following scenarios:
You're repurposing the device for a new meeting space and want to reconfigure it.
You want to change how you locally manage the device.
During the reset process, if you see a blank screen for long periods, wait and don't take any action.
Warning
The device reset process may take up to six hours. Do not turn off or unplug the Surface Hub until the process has finished. If you interrupt the process, the device becomes inoperable and requires warranty service to become functional again.
On your Surface Hub, open
Settings
.
After the reset process finishes, the Surface Hub starts the
first run program
again. If the reset process encounters a problem, it rolls the Surface Hub back to the previously existing operating system image and then displays the Welcome screen.
Recover a locked Surface Hub
If the Surface Hub becomes unusable and you can't reset it from the Settings app, you can still reset it if you have the BitLocker recovery key.
Locate the power switch on the bottom of Surface Hub. The power switch is next to the power cord connection. For more information about the power switch, see the
Surface Hub Site Readiness Guide (PDF)
.
While the Surface Hub displays the Welcome screen, use the power switch to turn off the Surface Hub.
Use the power switch to turn the Surface Hub back on. The device starts and displays the Surface Hub Logo screen. When you see spinning dots under the Surface Hub Logo, use the power switch to turn the Surface Hub off again.
Repeat step 3 twice, or until Surface Hub displays the "Preparing Automatic Repair" message. After it displays this message, Surface Hub shows the Windows RE screen.
Select
Reset
>
Local reinstall
>
Fully clean the drive.
You'll be asked
Are you ready to reset this device?
. Select
Reset
.
If you have questions or need help, you can
create a support request
.
Related articles
Surface Hub Recovery Tool
Manage Microsoft Surface Hub
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