We created the Net Promoter System to help companies measure and manage customer loyalty. The Net Promoter Score
SM
(NPS
®
) is a single, easy-to-understand metric that predicts overall company growth and customer lifetime value. These powerful tools can help you earn the passionate loyalty of your customers while inspiring the energy, enthusiasm and creativity of your employees. The result: profitable, sustainable organic growth.
Combined with our powerful approach to
customer experience transformation
, NPS helps you increase customer delight, reduce operating costs and earn lasting loyalty. Take customer experience to an even higher level with
NPS Prism
®
, our breakthrough benchmarking service that lets you compare your customer episodes—the discrete interactions that make up the customer journey—against those of your peers, so you can spot gaps and prioritize initiatives. And build the organizational muscle you need to continually elevate the customer experience with
NPSx
, our world-class CX technology and training solution.
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NPS Prism®
A unique customer experience benchmarking service that provides actionable insights and analysis to guide your creation of game-changing customer experiences.
A must-read story and your indispensable guide for inspiring customer love within your own teams and utilizing Net Promoter to achieve both personal and business success. Available now!
Early access to NPS® Outer Loop by Bain & Company powered by Qualtrics XM is available for sign up. This new solution developed jointly by Bain and Qualtrics will enable companies to manage their backlog of customer experience opportunities end-to-end.
NPSx℠ by Bain & Company was created to set a new standard in customer experience management. It brings together the best of Bain's customer-first thinking, packaged in simple and accessible ways, for leaders around the world.
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Net Promoter®, NPS®, NPS Prism®, Net Promoter System®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter Score℠ is a service mark of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Coro® is a service mark of Bain & Company, Inc.
