Unable to start K2 Blackpearl service

kbt144385

PRODUCT BASED ON TAGS

Issue

The K2 Blackpearl service will not start after a K2 server reboot.

Symptoms

The following error is presented on the console:

"Error 0 Only one usage of each socket address (protocol/network address/port) is normally permitted; Error Invoking 'StartHostServer' : SourceCode.HostServerLib : Only one usage of each socket address (protocol/network address/port) is normally permitted; Stopped Hosting Server Runtime Debug 1013 Creating Instance: SourceCode.SocketService.AsyncSocketService Press any key to continue...
Debug 1015 Enrolling Instance : SourceCode.SocketService.AsyncSocketService
Info 8101 Starting socket service...
Error 8103 Failed to start socket service: Only one usage of each socket address (protocol/network address/port) is normally permitted
Error 2001 Error Starting Host Server: System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted
at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Bind(EndPoint localEP)
at SourceCode.SocketService.AsyncSocketService.CheckInitialized()
at SourceCode.Hosting.Server.Runtime.HostServerEngine.EnrollHostableTypeInstance(IHostableType HostableTypeInstance)
at SourceCode.Hosting.Server.Runtime.HostTypeLoader.InitAndEnrollHostableType(String HostedTypeName, String InterfaceName)
at SourceCode.Hosting.Server.Runtime.HostTypeLoader.InitAndEnrollHostableTypes(String InterfaceName)
at SourceCode.Hosting.Server.Runtime.HostServerEngine.StartHostServer()"

Troubleshooting Steps

The error indicates that another service is using one of the ports used by K2.

To resolve this issue, please ensure that the K2 Blackpearl service is stopped in Windows Services and there is only one running instance of the process "K2HostServer.exe" in Task Manager.