Hallo
@Zazarla
,
Thank you for your message. Can you reinstall the Wearable app en reconfige the Buds? Let me know it it works. Make also sure everything is up-to-date.
With kind regards,
Dear
@Zazarla
,
I have encountered the same issue, which is quite frustrating. However, I have returned the product due to numerous issues and bugs, including broken eartips and inconsistent volume levels between the buds. The left bud had superior sound quality, bass, and naturalness, while the right bud sounded peculiar.
Additionally, I experienced the whistling issue you described, which occurs when the noise-canceling microphone is accidentally touched while holding the bud. The microphone's sensitivity causes the bud's speaker to produce a loud whistling sound in the ear. I hope Samsung addresses this problem through a firmware update.
I have returned the product to Samsung and ordered a replacement pair because I genuinely appreciate their features and want them to function properly.
Hallo
@Tijhuisje
,
Thank you for your message. We take this matter very seriously and remain committed to meeting the highest quality standards for our products. We are currently reviewing and improving our quality control processes. An improved version is now availible to customers, that should be your replacement. Let us know when it has arrived.
With kind regards,
Hey Ajay,
Thanks for getting back to me so quickly.
I can't wait to try out the new Buds 3 Pro. My Buds 1 Pro are getting old and falling apart, so I bought the Buds 3 Pro, but I had to return them after a week.
I really hope these new ones live up to the hype this time. I also still haven't gotten my refund or price match (they told me to wait).
I'll hang tight and let you know what I think when I get them. I'm still pretty excited because the Buds 3 Pro seem really cool. I just hope Samsung can get the software/firmware sorted out since I had some issues with my last pair.
Thank you for your response Tijhuisje,
Let me know when you receive your new Buds and if it is an improvement.
With kind regards,
