We have an application crash dump from customer's computer
It said system crashed on Intel graphics driver.
Could provide full dump to Intel upon request.
Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Sun Jan 24 16:11:35.000 2016 (UTC + 3:00)
System Uptime: 0 days 0:19:59.533
Process Uptime: 0 days 0:00:11.000
0:048> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
CONTEXT: (.ecxr)
eax=00000016 ebx=136ef3e4 ecx=052035ec edx=052035dc esi=00000000 edi=051e1100
eip=70a049e1 esp=136ef2a0 ebp=136ef3d0 iopl=0 nv up ei pl nz na po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202
igdumdim32!OpenAdapter+0x5d031:
70a049e1 3b460c cmp eax,dword ptr [esi+0Ch] ds:002b:0000000c=????????
Resetting default scope
FAULTING_IP:
igdumdim32!OpenAdapter+5d031
70a049e1 3b460c cmp eax,dword ptr [esi+0Ch]
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 70a049e1 (igdumdim32!OpenAdapter+0x0005d031)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 0000000c
Attempt to read from address 0000000c
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_READ
PROCESS_NAME: ****
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 0000000c
READ_ADDRESS: 0000000c
FOLLOWUP_IP:
igdumdim32!OpenAdapter+5d031
70a049e1 3b460c cmp eax,dword ptr [esi+0Ch]
BUGCHECK_STR: NULL_CLASS_PTR_READ
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
APP: newsplan.exe
ANALYSIS_VERSION: 10.0.10240.9 amd64fre
LAST_CONTROL_TRANSFER: from 709fe89e to 70a049e1
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
136ef3d0 709fe89e 14210001 fff5b000 0064f5ec igdumdim32!OpenAdapter+0x5d031
136ef428 709da6bd 051e1100 038a4b38 00000000 igdumdim32!OpenAdapter+0x56eee
136ef4b0 73741013 051e1100 136ef4e4 038aa118 igdumdim32!OpenAdapter+0x32d0d
136ef4f4 7373e017 051e8c88 2d9d1c72 00000000 ddraw!DdFlip+0xb6
136ef5c0 7518f2b0 052fdd58 00000000 00000001 ddraw!DD_Surface_Flip+0x710
136ef5e0 7518d645 052fdcf8 136ef750 0099d128 quartz!CAllocatorPresenter::FlipSurface+0x38
136ef620 7518d875 052fdcf8 00000008 00000001 quartz!CAllocatorPresenter::PresentImageWorker+0x1d7
136ef644 7519cdab 00000000 00000000 00000000 quartz!CAllocatorPresenter::PresentImage+0x106
136ef65c 75190793 0da35420 00000000 136ef750 quartz!CVMRFilter::CIVMRImagePresenter::PresentImage+0x2c
136ef6fc 75190b3a 136ef750 0db696e0 00000000 quartz!CImageSync::DoRenderSample+0xdb
136ef720 75190c44 00000000 009b83a0 136ef7e4 quartz!CImageSync::ReceiveWorker+0xad
136ef730 751813fa 0da03ee8 136ef750 2bb457ab quartz!CImageSync::Receive+0x46
136ef7e4 75206c22 009b83a0 0db69728 00000000 quartz!CVMRInputPin::Receive+0x387
136ef804 75206f76 00000000 00930f48 0da35630 quartz!CTransformFilter::Receive+0x6b
136ef818 7516e5cf 0da354fc 00930f48 00930f48 quartz!CTransformInputPin::Receive+0x33
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: igdumdim32!OpenAdapter+5d031
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: igdumdim32
IMAGE_NAME: igdumdim32.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 565b0d54
STACK_COMMAND: .ecxr ; kb
FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_igdumdim32.dll!OpenAdapter
BUCKET_ID: NULL_CLASS_PTR_READ_igdumdim32!OpenAdapter+5d031
PRIMARY_PROBLEM_CLASS: NULL_CLASS_PTR_READ_igdumdim32!OpenAdapter+5d031
FAILURE_PROBLEM_CLASS: NULL_CLASS_PTR_READ
FAILURE_EXCEPTION_CODE: c0000005
FAILURE_IMAGE_NAME: igdumdim32.dll
FAILURE_FUNCTION_NAME: OpenAdapter
FAILURE_SYMBOL_NAME: igdumdim32.dll!OpenAdapter
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:null_class_ptr_read_c0000005_igdumdim32.dll!openadapter
FAILURE_ID_HASH: {5714aa33-ebe6-fea4-c6f8-c505804ecc09}
Followup: MachineOwner
---------
0:048> lmv m igdumdim32
Browse full module list
start end module name
70990000 71389000 igdumdim32 (export symbols) igdumdim32.dll
Loaded symbol image file: igdumdim32.dll
Image path:
C:\Windows\System32\igdumdim32.dll
Image name: igdumdim32.dll
Browse all global symbols functions data
Timestamp: Sun Nov 29 17:36:04 2015 (565B0D54)
CheckSum: 00A021CA
ImageSize: 009F9000
File version: 10.18.10.4338
Product version: 10.18.10.4338
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.8 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Intel Corporation
ProductName: Intel HD Graphics Drivers for Windows 8(R)
InternalName: igdumdim32.dll
OriginalFilename: igdumdim32.dll
ProductVersion: 10.18.10.4338
FileVersion: 10.18.10.4338
FileDescription: User Mode Driver for Intel(R) Graphics Technology
The hardware configuration is Lenovo IdeaCentre Q190 (Intel® Pentium® Dual Core 2127U 1.90GHz)
System configuration from Intel SSU is attached.
Hello, @rd_bram:
Please try with the following driver version
https://downloadcenter.intel.com/download/25698/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Gen-BYT-
Download Intel® HD Graphics Driver for Windows 7*, 8.1*, 10 (3rd Gen & BYT), follow these instructions in order to install the driver
http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html
How to Manually Install a Driver in Microsoft Windows 7* for Graphics....
Regards,
Please try one more time with the zip. version and follow these steps;
1. Login with administrator privileges
2. Open Control Panel
3. Open Device Manager
4. Click on "Display adapters"
5. Double click "Intel HD Graphics"
6. Click on the "Driver" tab
7. Click on "Update Driver" button
8. Click on "Browse my computer for driver software"
9. Click on "Let me pick from a list of device drivers on my computer"
10. Click on "Have Disk" button
11. Click "Browse"
12. Navigate to the folder that you unzipped the Intel HD Graphics driver to
13. Navigate to the Graphics sub-folder
14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS</span>
15. Click "OK"
16. Click "Next", Driver should now be installing.
17. If successful, click "Close", Reboot.
Regards,
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