An unsuccessful enrollment may result from a system generated or an inputting error by the enrollee such as failure to provide complete or accurate information. A traveler who receives an “Unsuccessful Enrollment” message should contact the EVUS Call Center at 00-1-202-325-0180 or via email at [email protected] before attempting to re-enroll. The Call Center is available 24 hours per day, 7 days per week, but is closed on U.S. federal holidays. The Call Center is staffed with Mandarin speaking operators and is available to answer questions travelers might have regarding EVUS. All EVUS enrollments must be submitted online by the traveler or a third party.  U.S. Embassies and Consulates are not able to provide details about EVUS enrollments or resolve the issue that caused an unsuccessful enrollment.

No. We anticipate that the vast majority of EVUS enrollments will be processed and approved within minutes. EVUS is designed to update a traveler’s biographic and admissibility information on a periodic basis (every two years, or after obtaining a new passport and/or maximum validity (10-year) U.S. visa).

Travelers will be able to read the questions on the EVUS form in Mandarin Chinese.  If a traveler is unable to provide answers to the questions in English, they may wish to seek assistance from third parties, such as a trusted friend, family member or travel agent, to complete the form in English on the traveler’s behalf.  Third parties will also be able to review completed applications or approved applications. The traveler is responsible for the truthfulness and accuracy of all information submitted on his or her behalf.

Airlines receive EVUS enrollment information through their internal networks.  On November 29, 2016, airlines may not provide a boarding pass to a traveler who has a maximum validity (10-year) B1/B2, B1 or B2 visa in a People’s Republic of China-issued passport who does not have a valid EVUS enrollment recorded in their system.

The Call Center provides assistance at no charge, other than any fees or charges your phone provider may require in order for you to contact the EVUS Call Center number.  The EVUS Call Center number is based in Washington, DC, USA. The EVUS Call Center also provides assistance by email at [email protected] .

Anyone from these regions traveling on a Peoples Republic of China passport with a 10-year B1/B2, B1 or B2 visa will be required to enroll in EVUS.  Travelers using other travel documents, including Hong Kong SAR, Macau SAR, and Taiwan passports may continue to travel to the U.S. as they currently do.

An information update is referred to as an enrollment.  Enrollments generally last for two years or when the traveler’s visa or passport expires, whichever comes first. Chinese holders of 10-year  B1/B2, B1 or B2 visas will need to update their information before they intend to travel to the United States (if a two-year enrollment has expired), or when they get a new passport.

Yes. The website is operated by the U.S. government and employs technology to prevent unauthorized access to the information entered and viewed.  Information submitted by travelers through the EVUS website is subject to the same strict controls that have been established for similar traveler screening programs as governed by U.S. laws and regulations.

Yes. Third parties will be able to check the EVUS status for individual travelers and for an entire group of travelers.  Third parties will also be able to review completed applications, update unpaid or approved applications, submit payment for applicants, and view payment receipts. The traveler is responsible for the truthfulness and accuracy of all information submitted on his or her behalf.

There are a number of things that could be causing you problems. Please ensure that your computer meets the minimum configuration requirements.

The minimum computer configuration requirement for enrolling for EVUS is an internet browser that supports 128-bit encryption and is able to accept cookies, and has JavaScript enabled.

If your computer meets the minimum configuration requirements and you are still having technical problems, then this could be a web browser or fire wall problem. Check your internet security settings - if they are set too high, they may be blocking access to the EVUS web site. If that doesn't work try enrolling from another browser/computer. Finally, some ISPs may be blocked due to spam concerns, and you may have to contact your local internet service provider (ISP) for assistance.

If the system will not let you go to the next page, the system may have found an error in a required field (such as an invalid Character, skipped a field, etc.) You will not be allowed to continue until these errors have been corrected. If a mandatory field (indicated by a red *) is not filled in properly, the system will continually return you to the current page.

If your computer freezes up and will not let you continue, the problem is most likely with your browser or your computer capacity. You may need to use a different computer.

If you are still having technical problems, please click on EVUS Call Center link at the bottom of the page and submit a help request. You are required to have an email address for us to respond to. If you do not, ask someone who does to help you. Be sure to describe exactly what is happening (in English), and tell us what internet browser you are using and its version.

Yes.  CBP sent e-mails to all holders of 10-year, B1/B2, B1 and B2 visas in July 2016, using the e-mail addresses that visa holders listed on their DS-160 visa applications. In addition, many (but not all) visa-holders subject to the EVUS requirement have an annotation printed on their visa.  Even if you do not have an annotation printed on your visa, if you have a 10-year B1, B2, or B1/B2 visa in a People’s Republic of China passport you must enroll in EVUS in order to travel to the United States beginning on November 29, 2016.

For assistance, please call the EVUS Call Center at 00- 1-202-325-0180 . The Call Center is available 24 hours per day, 7 days per week, except for U.S. holidays, to answer questions regarding EVUS enrollments. The Call Center is staffed with Mandarin speaking operators.  You may also contact the Call Center by email at [email protected] . The Call Center is available to answer questions travelers might have regarding EVUS, but all EVUS enrollments must be submitted online by the traveler or a third party.

Yes. Starting on November 29, 2016, U.S. immigration regulations will require that all People’s Republic of China passport holders carrying 10-year B1/B2, B1, or B2 visas must have a valid EVUS enrollment before traveling to the United States. It does not matter when your visa was issued. Once the system is able to accept enrollments, you will be able to enroll at any time prior to your departure.

Once the system is available, any traveler who plans to travel to the United States after November 29, 2016 must have a valid EVUS enrollment before traveling, including before arriving at the airport. Travelers should not wait until the last minute to enroll. An enrollment is valid for two years from the date of approval or until the traveler obtains a new passport, whichever comes first. This means that travelers may repeatedly travel to the United States within those two years without having to enroll again. Beginning on November 29, 2016, travelers are encouraged to check the status of their application or enrollment on the EVUS website prior to departing for the airport.

All visitors to the United States, regardless of whether they have a visa, an EVUS, or some other travel authorization, must demonstrate their admissibility to the United States to a CBP officer upon arrival at a port of entry. Neither a visa nor EVUS enrollment guarantees admission into the United States. These rules have not changed.

In November 2014, the Governments of the United States and China entered into an arrangement on a reciprocal basis to issue 10-year visitor and business travel visas (B1/B2, B1, and B2). That same arrangement recognized that travelers would be required periodically to complete an online form updating the information they used to apply for the visa. EVUS was developed to allow travelers to provide the most current information – including name, passport number, address, and employment – to immigration officials before traveling to the United States.

Yes. You will be able to review your information to make sure it is still accurate, and should follow instructions in the EVUS system to make sure you have a current EVUS enrollment. If your information remain accurate, your EVUS enrollment is valid for two years or until your passport expires, whichever comes first.

All People’s Republic of China Passport holders carrying 10-year B1/B2, B1 or B2 visas are required to have an EVUS enrollment to enter the United States by air, land, sea beginning on November 29.  If you are already in the United States on November 29, you will not need to enroll in EVUS to depart the United States.  However, you must enroll before your next trip to the United States.

If you do not have a U.S. point of contact, you may complete this question by answering “unknown.” If you have travel plans, but do not have a direct U.S. point of contact, you may enter the name of your hotel or U.S. tour group point of contact in the “Name” field.  Individuals with a valid EVUS enrollment can update their EVUS form with a U.S. point of contact, current job or address information, without having to submit a new enrollment. However, travelers with new passports, visas, or those re-applying for EVUS will need to complete a new enrollment.

No. The United States requires visitors to have a passport with at least six-months remaining validity for entry into the country. As such, an EVUS enrollment will expire six months before the expiration of a traveler’s passport, as that passport would no longer be valid for travel to the United States.

No. Travelers who have completed an EVUS enrollment will not receive a confirmation email or text. Travelers can confirm their enrollment by clicking on the “Check Existing Enrollment” button on the www.evus.gov home page. You are not required to present a printout of your EVUS enrollment in order to travel. Your enrollment will be verified electronically.