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<div yne-bulb-block="heading" yne-bulb-level="3" id="2067-1645002305610" style=""><br/></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><b>Q1：搬家中途暂停，邮件没有收取完怎么办？</b></span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><span style="font-size: 16px; font-weight: bold;">A1</span>：请您点击【账号与邮箱中心】-【收取所有邮箱邮件】；若依旧不行，请您尝试删除搬家关系重新添加。</span></div><div yne-bulb-block="paragraph" style=""><img src="http://nos.netease.com/help/eb72c7a8c5e61643b1a3b062ec6cc16c.jpg"/></div><div yne-bulb-block="paragraph" style=""><br/></div><div yne-bulb-block="paragraph" style=""><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><b>Q2：搬家设置好后，只收取了近几天的邮件。</b></span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><span style="font-size: 16px; font-weight: bold;">A2</span>：请您先确认搬家设置时邮件收取的时间范围；若核实正常，请您删除搬家关系重新添加。</span></div><div yne-bulb-block="paragraph" style=""><img src="http://nos.netease.com/help/27be80534a50a422879094afc8943cee.jpg"/></div><div yne-bulb-block="paragraph" style=""><br/></div><div yne-bulb-block="paragraph" style=""><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><b>Q3：提示“添加失败，对方服务器拒绝或用户名密码不正确”</b></span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><span style="font-size: 16px; font-weight: bold;">A3</span>：请您去被搬迁的邮箱检查pop协议是否有开启，是否有授权码，开启确认后重新添加搬家关系；若核实正常，请您联系您官方邮箱客服，是否支持操作邮箱搬家功能。</span></div><div yne-bulb-block="paragraph" style=""><img src="http://nos.netease.com/help/a1d1f049ec92118f7add359ea493bca7.jpg"/></div><div yne-bulb-block="paragraph" style=""><br/></div><div yne-bulb-block="paragraph" style=""><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><b>Q4：提示“添加失败，服务器连接超时”</b></span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><span style="font-size: 16px; font-weight: bold;">A4</span>：请您先确认【高级设置】--服务器配置是否正确，如果正确您需要联系官方邮箱客服是否支持搬家操作（示例为QQ邮箱配置)。</span></div><a class="w-editor-btn" target="_blank" style="font-size: 16px; text-decoration: underline;"><span style="font-size: 16px;"/></a><div yne-bulb-block="paragraph" style=""><img src="http://nos.netease.com/help/c68ccb099287f38ca3bbaa9a0dec9116.jpg"/></div></div><div yne-bulb-block="paragraph" style=""><div yne-bulb-block="paragraph" style=""><span style="font-weight: bold; font-size: 16px;"><br/></span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><b>Q5：为什么会跳过邮件？</b></span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><span style="font-size: 16px; font-weight: bold;">A5</span>：一般出现邮件跳过的情况有以下几种情况：邮件大小过大、邮件重复收取、邮件损坏等，此类情况不支持搬迁邮件。</span></div><div yne-bulb-block="paragraph" style=""><img src="http://nos.netease.com/help/393fcf248a5cb27c77dd2305cb8e503c.jpg"/></div><div yne-bulb-block="paragraph" style=""><br/></div><div yne-bulb-block="paragraph" style=""><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><b>Q6：为什么通讯录同步失败？</b></span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;"><span style="font-size: 16px; font-weight: bold;">A6</span>：目前邮箱搬家不支持迁移通讯录，请您谅解。</span></div></div></div></div></div>