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Listed below are issues you may encounter when working with ArcGIS Online and some recommended solutions. If you don't find the problem you are looking for, and you are a member of an organization, send your issue to your administrator and request that they contact Esri Support . If you have a public account, you can access Esri Community and ArcGIS Blog .

Note:

For solutions related to creating an account, signing in, or updating your account, see Account troubleshoot .

Website

Activate a subscription

Add members to an organization

Join an organization

Maps

Scenes

Notebooks

Hosted web layers

Sharing

Content

Groups

ArcGIS Desktop

Website

The website isn't working.

You can check the status of the ArcGIS Online website, Esri basemaps, ArcGIS REST API , feature publishing, and so on. You can subscribe to RSS feeds to be notified about any interruptions in specific services. You can also visit the dashboard at status.arcgis.com .

If part of a page is missing, try clearing your browser cache and cookies. This operation can be different in all browsers. In Chrome , select the option to clear since the beginning of time. In Firefox , select the Everything option. Safari will clear all the cookies and content selected.

If your organization is a verified organization , you can't change the organization name. Verified organizations that need to change their organization name must first have their verified status removed .

If your organization is a verified organization , you must allow anonymous access to the organization. Verified organizations that want to disable anonymous access must first have their verified status removed .

As an administrator, you can enable credit budgeting on transaction-based services and tools such as geoenrichment and spatial analysis. Budgeting does not apply to organizational credits used for storage of files, feature layers, and tiles, for app-related activities, or for premium content accessed through a configured resource proxy .

Activate a subscription

The subscription must be activated by the person who will administer it. If that's not you, forward the activation email you received to the appropriate person.

Tip:

It is recommended that administrators specify one or more administrative contacts to receive email communication from Esri and be listed as points of contact in automatic email notifications sent to members when they request password resets, help with usernames, and so on. This ensures the appropriate individuals are notified regarding these and other administrative tasks.

Add members to an organization

Join an organization

Maps

ArcGIS Online supports a limited set of HTML tags . Unsupported HTML is filtered out and will not be displayed.

You can only save item properties on layers you have added to Map Viewer Classic .

To change symbols with an image in an ArcGIS Server map service that supports dynamic layers, you must include the image file name in the URL to the item. For example, if the item URL is https://myorg.maps.arcgis.com/sharing/rest/content/items/6761d5fd89fa4f978857357fb952ea14/data and the image name is chrysanthemum.jpg , you must use the following URL: https://myorg.maps.arcgis.com/sharing/rest/content/items/6761d5fd89fa4f978857357fb952ea14/data/chrysanthemum.jpg .

Scenes

Notebooks

Hosted web layers

Sharing

If you experience a time-out when syncing a distributed collaboration , divide the items between multiple workspaces in the same collaboration. This splits the large sync task into smaller sync tasks.

Content

Setting an extent that crosses the 180th meridian is not supported. Define a new extent that excludes this meridian.

Groups

You will only be able to invite a user to your group if the following conditions are met:

  • The user you are inviting has an ArcGIS Online account.
  • The user you are inviting has the privilege to join groups .
  • The user you are inviting has the same type of account that you have. For example, if you have an organizational account, you can only invite users with organizational accounts to join your group.
  • The profile of the user you are inviting is not set to private. To invite someone from your organization to the group, their profile must be visible to the organization. To invite someone from another organization, their profile must be visible to the public.
  • If you are inviting someone from another organization, the group cannot be a shared update group , unless they are members of an organization that is in a partnered collaboration with your organization.
  • If you are inviting someone from a partnered organization, the group cannot exceed a maximum of 100 different organizations.

Groups that allow group members to update all items in the group are called shared update groups .

At this time, shared update groups are intended for updating item details and the contents of maps, apps, and scenes. Some updates are reserved for the item owner or administrator (such as moving, sharing, or deleting an item, changing ownership, and updating the item by overwriting or appending to its layers). However, members of this group also have elevated privileges, such as the ability to edit the contents of hosted feature layers, alter editor tracking settings, enable or disable attachments, and alter the layer's schema. Therefore, proceed with caution when adding members to this type of group. Currently, most ArcGIS apps do not support updating items shared with a shared update group. To determine whether this capability is supported in a specific ArcGIS app, refer to its product documentation.

Only the owner (or administrator) of the item can perform the following actions on the item (not all actions apply to all item types): delete, share, move, change owner, change delete protection, publish, register an app, overwrite data in hosted feature layers, and manage tiles in hosted tile layers.

Administrators can share a member's item with any group if the item is shared with the public or with the organization. However, you can only share a member's private (unshared) item with a group if at least one of the following conditions is met:

If you're unable to share a member's private item with a group, do any of the following before sharing the item with the group:

  • Resolve either of the above conditions for the member who owns the item.
  • Transfer ownership of the item to another member who meets at least one of the above conditions.
  • Change the sharing level of the item from Owner to Everyone (public) or Organization .

ArcGIS Desktop