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Listed below are issues you may encounter when working with ArcGIS Online and some recommended solutions. If you don't find the problem you are looking for, and you are a member of an organization, send your issue to your administrator and request that they contact Esri Support . If you have a public account, you can access Esri Community and ArcGIS Blog .
For solutions related to creating an account, signing in, or updating your account, see Account troubleshoot .
You can check the status of the ArcGIS Online website, Esri basemaps, ArcGIS REST API , feature publishing, and so on. You can subscribe to RSS feeds to be notified about any interruptions in specific services. You can also visit the dashboard at status.arcgis.com .
If part of a page is missing, try clearing your browser cache and cookies. This operation can be different in all browsers. In Chrome , select the option to clear since the beginning of time. In Firefox , select the Everything option. Safari will clear all the cookies and content selected.
The website has the following maximum limitations:
If your organization is a verified organization , you can't change the organization name. Verified organizations that need to change their organization name must first have their verified status removed .
If your organization is a verified organization , you must allow anonymous access to the organization. Verified organizations that want to disable anonymous access must first have their verified status removed .
As an administrator, you can enable credit budgeting on transaction-based services and tools such as geoenrichment and spatial analysis. Budgeting does not apply to organizational credits used for storage of files, feature layers, and tiles, for app-related activities, or for premium content accessed through a configured resource proxy .
To update to the new certificate, administrators must reregister ArcGIS Online as a trusted service provider through their identity provider. See ArcGIS Online SAML authentication certificate renewal for more information on renewing your certificate.
The subscription must be activated by the person who will administer it. If that's not you, forward the activation email you received to the appropriate person.
It is recommended that administrators specify one or more administrative contacts to receive email communication from Esri and be listed as points of contact in automatic email notifications sent to members when they request password resets, help with usernames, and so on. This ensures the appropriate individuals are notified regarding these and other administrative tasks.
Your invitation may have been moved or blocked by your email account. Check your spam and junk email folders. If you don't see the email there, add [email protected] to your safe senders list and ask your ArcGIS Online organizational administrator to resend the invitation. If you continue to have problems, have your administrator contact Esri Support .
Only short date formats display time (for example, 12/31/1999 and 31/12/1999). Time is not displayed as part of the date field for other date formats. To display time for date fields, you must configure the date field in the pop-up to use one of the short date formats and check the box to show time.
Map Viewer Classic can't display layers in a map without a working basemap because the basemap establishes the coordinate system of the map. Once you save a map with a basemap, Map Viewer Classic only uses that basemap; it doesn't revert to a default basemap if yours is unavailable. You can repair your map by using a different basemap as long as the spatial reference of the unavailable and new basemap are the same. For basemaps that are tile layers, the tiling scheme of the unavailable and new basemaps must also be the same. Repair your map by choosing a different basemap from the gallery or using the URL parameter basemapUrl .
The specific behavior depends on your browser and browser version.
As of December 2020, HTTP is no longer supported, and references to HTTP URLs no longer work in ArcGIS Online . If you are the owner or administrator of the map, you must therefore update the layers in the map to use HTTPS . For more information about considerations when making changes to your content and workflows, see the Important Updates for ArcGIS and HTTPS Only Enforcement Support article.
You can read more about mixed content from various browser providers.
It's possible that the URL you provided is HTTP when your organization is set up for HTTPS. As of December 2020, HTTP is no longer supported, and references to HTTP URLs no longer work in ArcGIS Online . If you are the owner or administrator of the map, you must therefore update the layers in the map to use HTTPS . For more information about considerations when making changes to your content and workflows, see the Important Updates for ArcGIS and HTTPS Only Enforcement Support article.
When you add a KML document to Map Viewer or Map Viewer Classic , features from placemarks, network links, ground overlays without refresh properties, folders, and extended data are displayed. Other features are not supported at this time. To learn more about supported KML elements and functionality, see the Considerations for using KML in your map section in KML .
When you add, update, or remove features in a layer that contains fewer than 2,000 polygons, 4,000 points, or 250,000 vertices, the edits don’t appear in the embedded map or app until the map is refreshed. You can set a refresh interval on the layer to keep the map synced with the latest data while the map is open.
ArcGIS Online supports a limited set of HTML tags . Unsupported HTML is filtered out and will not be displayed.
You can only save item properties on layers you have added to Map Viewer Classic .
Symbols disappear when I change symbols in my layer and use an image from an item in ArcGIS Online .
To change symbols with an image in an ArcGIS Server map service that supports dynamic layers, you must include the image file name in the URL to the item. For example, if the item URL is https://myorg.maps.arcgis.com/sharing/rest/content/items/6761d5fd89fa4f978857357fb952ea14/data and the image name is chrysanthemum.jpg , you must use the following URL: https://myorg.maps.arcgis.com/sharing/rest/content/items/6761d5fd89fa4f978857357fb952ea14/data/chrysanthemum.jpg .
Some systems can automatically switch between integrated graphics and dedicated graphics cards to render 3D graphics. Scene Viewer works best with a dedicated graphics card; therefore, in your graphics card driver settings, make sure the per-application settings for your web browser are set to the dedicated graphics card. See Scene Viewer requirements for more information.
The specific behavior depends on your browser and browser version.
As of December 2020, HTTP is no longer supported, and references to HTTP URLs no longer work in ArcGIS Online . When you attempt to open an HTTP-based layer in Scene Viewer that's on HTTPS, a message may appear stating that Scene Viewer is unable to establish a secure connection to the layer. This applies to layers you add to your scene and layers in existing scenes. If you're the owner or administrator of the scene, you must therefore update the layers in the scene to use HTTPS . For more information about considerations when making changes to your content and workflows, see the Important Updates for ArcGIS and HTTPS Only Enforcement Support article.
You can read more about mixed content from various browser providers.
You cannot generate map tiles for a hosted tile layer published from a hosted feature layer if the hosted feature layer is configured with certain styles and saved to the hosted feature layer item.
Web browsers cannot display some of the more complex cartographic symbols used when authoring a map in ArcGIS Pro or ArcMap . Most symbol types are available, but some symbols may be downgraded when you publish them. See Author maps to publish feature services in the ArcGIS Server help for more details about which symbols are supported. Make any required changes to your map symbology prior to publishing.
If you experience a time-out when syncing a distributed collaboration , divide the items between multiple workspaces in the same collaboration. This splits the large sync task into smaller sync tasks.
If you do not see the username and password fields or the options to store or not store credentials, or if you see an error when attempting to add the secure service, there may be an issue with your SSL configuration. The ArcGIS Server site providing the service for which you are attempting to store credentials must support HTTPS and have a valid certificate signed from a well-known certificate authority. To help diagnose problems with your SSL certificate installation, you can use an SSL checker such as SSLShopper . For additional troubleshooting, contact Esri Support .
Setting an extent that crosses the 180th meridian is not supported. Define a new extent that excludes this meridian.
You will only be able to invite a user to your group if the following conditions are met:
Groups that allow group members to update all items in the group are called shared update groups .
At this time, shared update groups are intended for updating item details and the contents of maps, apps, and scenes. Some updates are reserved for the item owner or administrator (such as moving, sharing, or deleting an item, changing ownership, and updating the item by overwriting or appending to its layers). However, members of this group also have elevated privileges, such as the ability to edit the contents of hosted feature layers, alter editor tracking settings, enable or disable attachments, and alter the layer's schema. Therefore, proceed with caution when adding members to this type of group. Currently, most ArcGIS apps do not support updating items shared with a shared update group. To determine whether this capability is supported in a specific ArcGIS app, refer to its product documentation.
Only the owner (or administrator) of the item can perform the following actions on the item (not all actions apply to all item types): delete, share, move, change owner, change delete protection, publish, register an app, overwrite data in hosted feature layers, and manage tiles in hosted tile layers.
Administrators can share a member's item with any group if the item is shared with the public or with the organization. However, you can only share a member's private (unshared) item with a group if at least one of the following conditions is met:
If you're unable to share a member's private item with a group, do any of the following before sharing the item with the group:
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买醉的拖把 · 数据库查询 | 中山大学图书馆 2 月前 |
![]() |
温文尔雅的紫菜汤 · 今天晚上,这场都市题材大型越剧“首秀”你看了吗? 3 月前 |
![]() |
很酷的钢笔 · 《花花公子》模特COS塞尔达公主,你喜欢么? 7 月前 |