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A continuation to my story. After my last report, CS3 stopped working. I spent a couple of days talking to Adobe tech support but we just couldn't get the new CS3 installed. All sorts of other things happened during the fix up: lost my audio, lost my wireless connectivity, lost my Wacom tablet function. I finally had to do a repair reinstall Windows XP, reinstall all security updates and then try the setup once again. There were many steps that we went through (I can't remember them all) before we finally got the installer to run. Once the installer started, it took maybe 40 minutes for the program to install. The progress bar just seemed not to move. I just went away and let it go. Finally, installation finished and now the program works as it should. I had to have some help to get the audio back and I found out how to re-connect and the tablet works again. (whew). I would say that it takes a lot of perseverance. The Adobe techs were great in trying to get things to work but my listening ear is a bit sore. I hope you can get yours to work.
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524269#M1224
Apr 26, 2007
Apr 26, 2007
I found the problem you are all having installing CS3 in Vista.
If you need any more help contact me via my web site where I'm more than happy to help you. contact me -> http://www.htmlblock.co.uk
Manually register the jscript.dll file.
On Windows Vista32:
1. Choose Start > All Programs > Accessories.
2. Right-click the Command icon, choose Run As Administrator, and authenticate.
3. Navigate to Windows\System32.
4. At the prompt, type regsvr32 jscript.dll and press Enter.
5. When a dialog box with the message "DllRegisterServer in jscript.dll succeeded" appears, click OK.
On Windows Vista64:
1. Choose Start > All Programs > Accessories.
2. Right-click the Command icon, choose Run As Administrator, and authenticate.
3. Navigate to Windows\SysWow64.
4. At the prompt, type regsvr32 jscript.dll and press Enter.
5. When a dialog box with the message "DllRegisterServer in jscript.dll succeeded" appears, click OK.
I found the solution to the problem after looking though log files and I found an error with the code 2739. So no cleanup or all that rubbish, just follow steps above and CS3 will install as well as CS2 did!
Philip Smith
Founder of HTMLBlock.co.uk
ENJOY :)
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524270#M1225
Apr 26, 2007
Apr 26, 2007
I have been at this for 10 days now and getting fustrated.
Trying every solution possible and re-installing xp pro. Every time the install quietly exists, The log the installation leaves quits at the same place. When it tries to look at the installed MSI applications, Instead of listing all the existing installs on your machine, it just quits. The event viewer tells me every time that the adobe installer has completed successfully. HA !
Why dod ADOBE change their installer from the Beta, it worked flawlessly for me and still does.
Contrary to some of you, my adobe support techs are of no use, and generally get told by supervisors I suppose to have me format C:
UNACCEPTABLE. All other Adobe products install no problem including Acrob 8 just purchased.
I would be curious is your install logs PF\Common files\Adobe Installers stop at the same point as mine last line being "MSI Installed Products" (should be listing all programs..) I dont know why Adobe wants to find out what programs I am running....I guess they never use this log and have never asked me about its content.
Good luck to all with the same problem
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524271#M1226
Apr 26, 2007
Apr 26, 2007
I don't use XP so I can't tell you about XP issues all I can suggest is after a failed install, start -> run -> %temp% then look in the log files and check for any error code, google it, or search adobe for answer. A answer will be out their for XP. For Vista users check my other post two above!
Philip Smith.
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524272#M1227
Apr 27, 2007
Apr 27, 2007
Removed Firefox
Allowed the setup.exe through the DEP
Copied the DVD contents onto the C:\ drive to run from there
etc. etc.
But to no avail. Installer flashed up the progress bar pane, then just disappeared
Today I decided to roll back to my backup image, so after changing the startup sequence in the BIOS to 'see' the DVD first, I started up Vista with the DVD. As I was unsure about proceeding, I quit the installation process before doing anything, starting Windows normally. Almost a reflexisive action I tried the CS3 install and - voila! off it went.
If this helps somebody then I would be extra happy (although tired and frustrated that Adobe doesn't seem to have dealt with this problem).
Anthony.
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524273#M1228
Apr 27, 2007
Apr 27, 2007
I started up Vista with the DVD and I choose repair current OS.
Then I quit the installation process before doing anything - still installer disappeares.
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524274#M1229
Apr 27, 2007
Apr 27, 2007
do as i said it works, 100% much easier than all your messing about tring to install it, formats, clean ups, etc... it takes 30 secs not days!!
http://www.adobeforums.com/cgi-bin/webx?224@@
[email protected]/27
no need to post another post here the fix is above on my post ok!
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524275#M1230
Apr 27, 2007
Apr 27, 2007
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524276#M1231
Apr 27, 2007
Apr 27, 2007
Philip,
'Your' solution to error code 2739 is already in the knowledge base, and has been mentioned here a few times already.
Bert,
About the log quitting when looking at the MSI applications, you might want to try Microsoft Installer cleanup utility: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
As well as removing flash player from the system.
Worth a shot, anyway.
Mathias
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524277#M1232
Apr 27, 2007
Apr 27, 2007
First of all excuse my english. Perhaps this fix will works for somebody
- Go to Control Panel --- Internet Properties --- Programs tab, and make Internet Explorer your default browser. That´s all.
Saludos :-)
Equipo Monigote.
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524278#M1233
Apr 28, 2007
Apr 28, 2007
Equipo is THE MAN!
I've spent countless days screwing around trying to get CS3 to install. I've spent 2 hours on the phone with Adobe Support trying all sorts of nerdy computer things I barely understood.
The Adobe Tech Support guy even concluded that I had a "bad install disk" and Customer Service sent me a new one!
And each time, I'd pop in the disk, click the Install PS3, watch the initialization progress bar window do its thing and then....nothing.
Now along comes Equipo with an absurdly simple suggestion and...
IT WORKS!
--------------------------------------------------
9:08pm Apr 27, 07 PST (#36 of 36)
Hello to all
First of all excuse my english. Perhaps this fix will works for somebody
- Go to Control Panel --- Internet Properties --- Programs tab, and make Internet Explorer your default browser. That´s all.
Saludos
Equipo Monigote.
---------------------------------------------
I made IE my default browser, and the installation went perfectly.
Why does it work? No idea. I leave it to the computer whizzes out there to figure that out.
Okay, disclaimer time: this solution worked on a PS3 upgrade from CS(1), no beta version installed, on a PC running XP sp2.
Thanks again, Equipo, and Good Luck, y'all. I hope this KISS solution works for the rest of those frustrated folks out there.
www.CatchTheSunrise.com
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524279#M1234
Apr 28, 2007
Apr 28, 2007
Gee I wish it were that simple. I have been at this for 12 days now and NADA..I have tried everything, reinstall XP pro. Adobe's solution. Format C: and just run PSCS3.
This is a joke. Either they pump out a new installer (same as Beta) and I will try again or in two weeks its refund time.
Why have they changed the installer from Beta ? certainly no improvement. I can still intall Beta 3 no problem, runs fine. I dont think their clean script is all that encompassing. It still leaves some registry traces behind.
They should follow the simple rule of "if it works, don't fix it" as far as the installer goes.
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524280#M1235
Apr 28, 2007
Apr 28, 2007
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Apr 28, 2007
Apr 28, 2007
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524282#M1237
Apr 28, 2007
Apr 28, 2007
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524283#M1238
Apr 28, 2007
Apr 28, 2007
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524284#M1239
Apr 28, 2007
Apr 28, 2007
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524285#M1240
Apr 29, 2007
Apr 29, 2007
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524286#M1241
Apr 29, 2007
Apr 29, 2007
So far and hours later I have tried all suggestions without a good install. Symptoms are after 20 plus minutes of install time I get a screen that says: Successfully installed 1 component (shared components), errors: 2 components 'X' Adobe Photoshop CS3 (component install failed), 'X' Shared Components (component install failed)....
Adobe Bridge CS3 executes from the folder C:\program files\Adobe\Adobe Bridge CS3 as does Adobe Stock Photos. There is no folder for Adobe Photoshop CS3.....
Background: Win XP Prof SP2 with latest upgrades, set IE as default, have Adobe CS3 upgrade with already installed: Adobe CS2, Adobe Elements 4, Photoshop Album, Adobe Reader 8.0
I do not want to reformat and reinstall Win XP Prof and all my other programs -- we are talking days.
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524287#M1242
Apr 29, 2007
Apr 29, 2007
Nor should you have to Ken. Im sorry but to charge people over 500$ for a program.. ONE PROGRAM.. then tell them in order to use that program they have to completely wipe out their system, which most people dont know how to do so they would have to hire a tech to do that. More money out of thier pocket. When people start demanding refunds, contacting credit card companies and the sales decline because of all the problems, it will get figured out. Give it a few weeks. Thats what Im doing.
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524288#M1243
Apr 29, 2007
Apr 29, 2007
To add to the confusion: I have two computers, both set up with XP and CS2. My newer computer with more programs will not install the CS3 upgrade. Same problem as many of you have talked about. My older one, with fewer programs installs theCS3 upgrade perfectly. My son the computer genious can't figure it out at all. We tried almost everything listed here. Uninstalled the virus protection and firewall, uninstalled IE 7, cleaned the registry after the first attempt failed. Prayed to the computer god in the sky, no luck. guess I'll call Adobe again Monday and try a different tech then the one that suggested I need to re-install my operating system.
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524289#M1244
Apr 29, 2007
Apr 29, 2007
Maybe this works for some people:
Rowan Wittels, "If Creative Suite 3 Design Premium installation on Vista Ultimate exits as it starts...
I just don't get why installer is so "bad"! If it some give a error it would be more easy to locate the problem. But instead of it, it just closes.
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/t5/photoshop-ecosystem-discussions/cannot-install-photoshop-cs3-installer-just-dissappeared/m-p/1524290#M1245
Apr 29, 2007
Apr 29, 2007
following my other post about the fix in vista.
in vista 64bit their are two copies of jscript.dll a 32bit and 64bit to install please start both.
the 32bit jscript is in folder system32 and the other 64bit is found in folder SysWow64.
You can click and drag them on to the file regsvr32 which will start them.
OK for those who still don't understand just ask for help from me, and I could make a video clip for you or something?
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