Three-year standard warranty on IP Box, bullet and fixed-dome cameras, video
servers, and video decoders
One-year Limited Warranty on IP Cube Cameras and Peripheral Static in Motion
Cameras: IP PTZs and IP Speed Domes
Three-month limited warranty on In Continuous Motion Cameras: IP PTZs and IP Speed
Domes
Contact ACTi tech support to troubleshoot or for any questions or problems
with ACTi product at
866.410.2284, option 2 for tech support and option 5 for RMA and repair services.
Readers, antennas and other hardware components (excluding tags) - one-year
warranty Tags - 180-day warranty Software Media - 90-day warranty (does not
include software itself)
Vasario and flip-top cash drawer: two-year limited warranty Series 100: three-year
limited warranty or five-year limited warranty with online registration Series
4000: five-year limited warranty or lifetime limited warranty with online
registration
Customer must do the following before any exception return to ScanSource can be
approved: 1. Customer must contact Arecont directly on all DOAs, regardless of the
time frame so the manufacturer can troubleshoot and decide to approve the claim or
deny it. 2. The reseller must complete a support ticket on the Arecont Tech
Support portal
http://support.arecontvision.com
.
Once a tech support ticket number is obtained, there are two options for DOA
returns available to the customer : A. The customer can choose to return the
product to ScanSource, which would require an exception, as long as their claim
and tech support ticket number can be validated. Once validated ScanSource can
advance replace DOA items if desired by the customer. B. The reseller can choose
to return the product directly to Arecont. Arecont will ship a replacement (if
any) directly to the customer. If a credit is requested on a direct return then
Arecont will provide said credit to ScanSource upon receiving the DOA items from
the Reseller, after which ScanSource will then pass the credit to the customer.
Three-year warranty on all products purchased after June 1, 2012.
http://support.arecontvision.com
818.937.0482
Contact HPE directly and get an RMA number. For US HPE Support number:
1-800-633-3600. For US and Canada Aruba TAC: 1-800-WiFi-LAN (Toll free) or
1-408-754-1200.
One year to limited lifetime warranty depending on the product
For US HPE Support number: 1-800-633-3600. For US and Canada Aruba TAC:
1-800-WiFi-LAN (Toll free) or 1-408-754-1200.
One-year warranty from ScanSource invoice date. DOA period is within 30 days from
invoice date from ScanSource. Contact ScanSource Tech Support to verify DOA
status.
Contact ScanSource Technical Support at 877.847.7000 x4095
Authorized Avaya partners will need to submit their Avaya warranty claims online
on support.avaya.com.
Instructions here.
The customer will need an Axis case number to return a defective part for credit
only. The customer will need to go directly to Axis for return if they want a
replacement.
"The customer has to go directly to the vendor. The customer can email the RMA
team at
[email protected]
. They will need PO
or invoice number and the serial number. "
Three and Five-Year onsite warranties with Keep Your Hard Drive
"30 days-Call ScanSource Tech Support for troubleshooting RMA/DOA's will be
handled directly by BlueBird. Customer should email
[email protected] to begin
the process. ALL REPLACEMENTS will come from the vendor."
One year
[email protected]
CCTV (All): Three years (Pan/Tilts - One year, Aegis Super LED/UF LED Illuminators
- Five years).
Intrusion Alarm Products - Control Panels and Wireless Products: Three years
PIR and PIR/Microwave Detectors: Five years.
IFAS (all): Three years
Contact Bosch Repair Department at 800.366.2283
"Luxe 8500i series: Manufacturer's warranty is 39 months (15 months for 1st year,
12 months for 2nd year and 12 months for 3rd year)
Luxe 6200 series: Manufacturer's warranty is 15 months (15 months for 1st year)
Extended Warranty, Equinox Care Warranty, and Equinox Care Plus Warranty are
available and must be purchased at the time of hardware sale. *Extended time
frames vary, please see PM*"
Cables To Go (C2G) provides a lifetime guarantee against defects and labor on all
custom and distributed cables. Please note that custom cable assemblies are
non-returnable and non-cancellable. Warranties do not apply to damage from misuse
or any consequential damages.
30 days; Customer to contact SS Security Tech Services at 1 (919) 230- 8700. TS
will obtain an RA number, provide it to the customer, and the customer must then
contact CBC to obtain return instructions directly vendor.
30 days.
For DOA keyboards, please first contact Cherry at 800.510.1689.
Once Cherry has determined the unit is DOA, and provided a case number, you may
then contact ScanSource Tech Services in order to start the RMA process.
30 days without going through Tech Services.
After 30 days, defective product must have an exception approved by Cisco for
product to be returned.
NO RETURNS ON DROP SHIP ORDERS. If the order was shipped directly from Cisco it
cannot come back to our warehouse.
Aironet Wireless Products: one-year limited warranty
Other products: 90-day to one-year warranty
See warranties listing online
Products deemed to be defective and non-repairable in Cisco Meraki’s determination
may be replaced during the warranty period. Please refer end customers to
https://meraki.cisco.com/support/#policies:eca
https://meraki.cisco.com/support/
CT-S801, CT-S851, CT-S601, CT-S651, CT-S281, CT-S4000, CT-S2000, CBM-1000II,
CT-S310, CT-S300, CT-S280, and CBM-291/293 thermal packaged printers; CD-S500, CBM
910II, CBM-920II and iDP3550/51 impact dot matrix packaged printers.
PMU-2200/2300, PPU-231, PPU-700 Kiosk printers - three-year warranty
CL-S521, CL-S621, CL-S631, CLP-521, CLP-621, CLP-631, CLP-7200, and CL-S700 series
barcode printers (excluding print head, peeler and cutter) - two-year warranty
CMP-30, CMP-20, CMP-10 and PD-24 mobile thermal printers (excluding batteries),
CT-S2000 Memory printer without Keylock CT-S2000 Memory printer with Keylock (sku#
starting with CTS2000RSM-D32), barcode printer print heads, barcode printer
cutters and barcode printer peelers - one-year warranty.
Mobile printer batteries - six-month warranty
Printer Mechanisms, Controller Boards, and all spare parts, Auto-Cutters, Auto
Winders, Control Chips, etc. - 90-day warranty
All Code DOAs must go through Code directly. Customer needs to reach out to Code
for trouble shooting. If scanner is truly DOA, Code will take care of the
replacement.
Five years: CR950, CR1500/CR15000 XHD
Three years: CR2600/CR2600 XHD, CR5000, CR6000, and modems
Two years: CR1000/CR1000 XHD
One year: CR4300, CR4400, CR8000/CR8200
Three years from the date of purchase from Crestron
Disk drives and any other moving or rotating mechanical parts, pan/tilt heads and
power supplies are covered for a period of one year
Touchscreen displays and overlay components are covered for 90 days
Within 30 days, the customer must have a case number from Supplier. The Partner
can contact
[email protected]
for the
case number.
All POS-X products carry a 3 year warranty except for the following:
Fuzion Mobile Device: 1 year warranty
XI3200 Barcode Scanner: 5 year warranty
XR520 Receipt Printer: 5 year warranty
*All POS-X products carry 2-Day Advanced Exchange service free of charge for the
length of the warranty. Overnight and Extended warranties are available. For more
information visit www.pos-x.com/warranty
www.pos-x.com
/ (360) 738-8433
All Datalogic DOA claims, regardless of time period, must be validated by
Datalogic Tech Support before approval of return. Customer my contact them at
(888) 435-7772 or direct at (541) 349-8283 to validate the DOA status. DOA claims
validated by Datalogic tech support within 30 days may be returned via RMA. Must
provide Datalogic Claim Number in order to process the RMA.
*See Other Pertinent Information column.
Magellan 2200VS/3200VSi: 3 year
Magellan 2300HS/3300HSi: 3 year
Magellan Scanner/Scale: 1 year
IP products: 30 months
Request the RMA online at:
https://dtgpower.com/rma-return-material-authorization/ The claim must be made
within 30 days of the end-user receiving the product.
0 days - does not need to go through Tech Support. Exception is required.
**SATELLITE VENDOR**” must be included in the start of the Internal Notes for the
RMA Receiving Team.
All warranty issues should go through supplier directly.
800-903-1747
http://www.dsc.com
Or call DSC tech support 888.888.7838 and follow the instructions for tech support
options.
90 days. Reseller must contact Digital Watchdog Tech Support directly for DOA
issues - 866.446.3595. If DWD deems the unit defective then the unit can be
replaced with an advanced replacement - please submit a Salesforce case to
Purchasing to obtain an RMA from DWD.
DOAs have to be worked through Digium directly, cannot be returned thru
Scansource. Digium Technical Support: +1 (877) 344-4861;
https://www.digium.com/support/contact
Once the Digium Technical Support technician confirms that the hardware is
defective and deems it necessary to replace the hardware, an RMA number will be
assigned authorizing the customer to return the defective hardware to Digium. By
default, Digium will ship a replacement after receiving the defective hardware
from the customer and verifying its warranty status.
All-in-one touchcomputers: three-year warranty
All the peripherals/accessories for touchcomputers and touchmonitors carry a
three-year warranty whether included in the monitor/computer or sold separately
*Custom products are non-cancelable and non-returnable
30 days from date of invoice. Partner must contact Tailwind Partner Support at
[email protected]
and get approval for RMA.
Two years - ENS warrants its products to the original purchaser to be free of
defects in material and workmanship for a period of two years. All warranties are,
in effect, beginning the date the product was invoiced by ENS. ENS disclaims
liability for any modifications, improper installation and/or purchaser abuse,
misuse or negligence.
One- to four-year warranty depending on model type. For more detailed information,
please see
pos.epson.com/service/servPW.htm
Contact an Epson Authorized Repair Center for repair. From the
http://www.pos.epson.com/
website, you can search for a repair center in your area by zip code. Click on
"Service." Then, "Authorized Service Provider Program."
Three years on all current hardware, as long as the product has not been modified
or tampered with. Warranty information can be found
Repair: Exacq tech support,
[email protected]
317.845.5710 x2
Advanced replacement: Exacq tech support,
[email protected]
317.845.5710 x2
Upgrade RMA: inside sales,
[email protected]
317.845.5710 x4
Credit RMA: Orders/customer service,
317.845.5710 x5
Extreme Networks has a no return policy. If the a product is considered to be DOA
or defective, the reseller or end-user must direct the request to the Extremem
Networks. Customer must contact Extreme Networks Technical Assistance Center at
800-998-2408. Products should never be return directly to ScanSource.
DOA/defective items are returned directly to Fargo for repair or replacement only;
no credit. Customer should contact Fargo directly at 800.459.5636.
When reporting to Fargo, let them know that ScanSource is the original dealer of
the product to avoid any issues when obtaining the RMA.
Printers: Two-year warranty
www.fargo.com
800.459.5636
30 Days; After 30 days, customer must contact SS POS Tech Support at 508-650-1172
Tech Support will obtain an RMA number from GTS and will provide it to the
customer and the customer will return directly to GTS.
30 days. Customer must contact IPVideo technical support directly -
[email protected]
. For more
information
https://ipvideocorp.com/support/
2 year warranty; Extended warranty options are available.
Email
[email protected]
or
visit
https://ipvideocorp.com/support/
Follow Hanwha STEP program RMA policy
Sales to reach out to
[email protected] to submit for RMA approval
Non-STEP partners and Authorized level partners -
1. Contact Hanwha Tech Support (877) 213-1222
2. Obtain a ticket number.
3. Sales to reach out to
[email protected]
to submit RMA
approval with ticket number
Three-year warranty: must work with WD directly; complete the link, and HDStor
will replace the defective hard drive
support.wdc.com/warranty/index.asp?wdc_lang=en
365 days for video cameras;
30 days for all other products.
Contact Honeywell tech support for an RMA number. We must have an RMA from
Honeywell before the product can be returned to ScanSource.
Standard Warranty Three-years, on-site, next business day
Three-years on parts and labor - includes free telephone support 24/7
Certain restrictions and exclusions apply
866.852.4865, option 3 800.HP.INVENT
4800, 4810, 4613, 4838, 4900 : one-year depot or one-year on-site warranty (varies
by model)
4610, 4820, 4852: one-year depot or one-year on-site warranty (varies by model)
Contact ScanSource Technical Support for DOA and warranty details by model
855.247.4844
30 Days, must contact IPC tech support at (949) 222-0300 x287 OR request directly
through IPC. End customer can submit an RMA through portal
https://ipcmobile.com/support/rma
1 Year
All terminals, excluding accessories, carry a one-year manufacturer's warranty.
For extended maintenance service and options, please contact your ScanSource sales
Def/DOA DOA Period is 30 days following shipment from Scansource.
RMA's are valid for 30 days unless other arrangements are made directly with
Inseego.
End Customer or Reseller will work directly with our Technical Support team, and
advanced replacement should be provided after short troubleshooting steps have
been completed.
Our Support Team can be reached at:
Phone: 877-698-6481 M-F 8am-5pm PST
Email:
[email protected]
Device Serial or IMEI #: Short Description of Failure:
Consumer products: one (1) year from the date the products have been purchased
Cordless products: one (1) year from the date the products have been purchased
Corded products/Evolve/Evolve2/Speak/PanaCast: two (2) years from the date the
products have been purchased
BIZ 2400/BIZ 2400 II/Engage 50/Engage LINK: three (3) years from the date the
products have been purchased
JabraSupport.US or www.jabra.com/support
Tech Support: [email protected]
Business Products: 1-866-697-8757
Consumer Products: 1-800-327-2230
BlueParrott Products:1-866-697-8757
www.blueparrott.com/support / [email protected]
Each Product that comes from Kantech has its own set of warranty terms so this
should be discussed once calling into Kantech’s tech support for trouble shooting
on repairs and advanced replacements. Call 822-507-6268, option 4
Lead time on repairs is 3-5 days after receipt of the defective unit. A
replacement item will be shipped via 1 day air within 1 business day of issuing
the RMA. The RMA is only good for 60 days.
Obtain RMA# from the supplier - email
[email protected]
and include
the name of the supplier in the subject. After RMA is obtained from Keyscan,
Scansource will issue RMA.
Two-year limited warranty
905.430.7226 x262
30 Days. Return direct to LG
Request a RA online via the following link to our website:
https://www.lg.com/us/support/ra-service/request-ra
Please be advised we will require the following pictures:
Requested Pictures:
- Unit Damage/Defect
- Front and back of box unit
was received in (Full box pictures; do not crop)
- Side of box with
Model/Serial tag
- Manufacture label on the back of unit showing
model/serial
Once this information is received and reviewed, you will
be notified of the resolution
The only warranty provided by Lifesize with respect to the Products (whether
Equipment, Software Products or Lifesize Cloud Subscription Services) will be that
provided directly to End Users pursuant to the End User Agreement applicable to
such Product. Distributor is not authorized to make any warranties, guarantees or
representations, whether written or oral, on behalf of Lifesize.
30 days from date of invoice Contact ScanSource Security Tech Support at
800.944.2439 x4129.
Anything beyond 30 days from invoice date must go through March directly
Two-year warranty on Hard Drive
Two-year warranty on NVRs
One-year warranty on NVR Accessories
90 days for software
Three-year on Command Application Bundle hardware and Command Recording Server
Video Storage
Three-year warranty on IP Fixed Cameras
Two-year warranty on PTZ and Analog Cameras
Three-year warranty on Encoders/Decoders
One-year warranty on Edge Device Accessories
800.472.0116
Star Micronics will only authorize warranty repairs on any printers unless the
customer (end user or reseller) contacts Star’s technical support first. Star will
issue a case number that must be referenced in order for an IWRA (In Warranty
Return Authorization) to be issued for the repair. Customer should contact Star
Tech Department at 732.623.5500 for tech support prior to requesting warranty
service for a Star Micronics product.
732.623.5500
30 days; Customer must first contact MultiTech Customer Service Department at
(800)-328-9717. The customer must have a Multitech Case number for any defective
products in order to receive an RMA number from ScanSource. Multitech Tech Support
number to call is (800)-972-2439.
NCR Terminal standard warranty: one-year depot
EasyPoint 45: 90-day on-site; one-year depot
NCR Scanners: standard warranty one-year depot
NCR 7837 Series: three-year depot, except 7837-0000 (two-year depot)
NCR Fastlane: 90-day on-site warranty
NCR PC/ELS: one-year on-site warranty
800.262.7782
"Limited lifetime warranty Our support team can be reached via website:
https://www.nvtphybridge.com/maintenance/
Or phone at 905-901-3633 Ext. 3"
SS Security Tech Support (800) 944-2439 ext. 4129
SCSC should NEVER issue an RMA# for Owl Labs defective/DOA product(s)
> Owl Labs defective/DOA product(s) should always be returned directly to Owl Labs
via an approved Owl Labs RMA#
> Owl Labs defective/DOA product(s) should NEVER be returned to SCSC
The Warranty Period for the Product is two (2) years from date of registration.
For Owl Labs full Warranty Terms & Conditions please visit here:
https://support.owllabs.com/s/global-search/warranty?language=en_US
DOA: End user or Reseller contacts Technical Support in Houston at 713-621-9779 or
800-513-5417, select option 3 or email to
[email protected]. Tech support
will obtain all the necessary information related to the issue and creates an RMA
and forwards to RMA team. RMA team will qualify the claim and update customer with
RMA status, including shipping, tracking or back-order status usually within 1
business day. Even if the product is purchased from distribution, this is the
process to follow for DOA/replacements.
Warranty terms can be found at this link: surveillance.i-pro.com/warranty
For Technical Support or to obtain service, call toll free: 1-800-513-5417.
DOA: end-user/reseller should call Panasonic Technical Support at 855.772.8324,
option one. Once Panasonic confirms the hardware failure, the reseller will be
given the opportunity to repair, replace or return for credit. If the reseller
wants to repair or replace, Panasonic will handle the exchange directly with the
reseller. If the reseller wants to return for credit, the reseller will be given a
ticket number. When the reseller has a ticket number,they may contact ScanSource
customer service at 800.944.2439 x4049.
Varies by product. Please confirm with Panasonic technical support.
855.772.8324, option one
Five years; customer first must contact Paxton tech support at 800.672.7298, and
provide part number, serial number, reason for return, and quantity. Paxton will
supply customer with RMA number to provide to ScanSource for the return. Customer
should then contact ScanSource Customer Service at 800.944.2439 x4049.
PCTEL antenna products: two years
MPRC and MPRD parabolic reflector antennas, Bluewave series antennas, and PCTEL
bulk cable products are similarly warranted for five years
PCTEL enclosure and coaxial cable assembly products are similarly warranted for
one year
PCTEL data line surge and PCT series coaxial surge products are similarly
warranted for 10 years
PCTEL's sole and exclusive obligation under the foregoing warranty shall be, at
its option, to repair or replace any defective product that fails during the
warranty period. The expense of removal and reinstallation of any item is not
included in this warranty
Pelco will repair or replace, without charge, any merchandise proven defective in
material or workmanship for a period of one year after the date of shipment. See
full rules and exceptions here:
www.pelco.com/support/product-warranty-return-information
800.289.9100 or 559.292.1981
All POS-X products carry a three-year warranty except for the following:
Fuzion Mobile Device: one-year warranty
XI3200 Barcode Scanner: five-year warranty
XR520 Receipt Printer: five-year warranty
*All POS-X products carry two-day Advanced Exchange service free of charge for the
length of the warranty. Overnight and Extended warranties are available. For more
information visit
www.pos-x.com/warranty
Poly branded product (POL-): For all defective or DOA units, reseller should
contact SS Tech Support at (877)-847-7000 ×4095. Otherwise, they must contact Poly
directly at
[email protected]. The customer needs to inform Poly as soon as
possible after the failed initial install regardless of how long customer has had
the unit. ScanSource does not accept DOA product on behalf of the vendor.
Plantronics Branded Product (PLN-) For all defective or DOA units, reseller should
contact Poly directly at
[email protected]. The customer needs to inform Poly as
soon as possible after the failed initial install regardless of how long customer
has had the unit. ScanSource does not accept DOA product on behalf of the vendor.
Visit Poly's website for full manufacturer warranty information.
www.poly.com
Printers: 1 year return to factory – only applicable if the defective product has
had normal utilization and is not the result of shipping damage. Obligated only to
repair or replace.
-Ribbons-evaluated on per case basis, 1 yr from purchase, not including
failure due to misuse, product alterations, shipping damage, abuse, user error, or
improper storage at temperature extremes
-Printheads: 180 days (Note:
Printer must be installed in accordance with operating environment specs and be
maintained according to User Guide recommendations. Deviating from factory
settings and use of non-Printronix ribbons and media may reduce warranty.
*Must go through SS Tech Support with return approved by Printronix Customer
Support Center.
One-year limited warranty. This limited warranty does not extend to any product
which has been damaged as a result of accident, misuse, abuse, or as a result of
unauthorized service. This warranty is in lieu of all other express
warranties for this product. Implied warranties, including those of
merchantability, fitness for a particular purpose and non-infringement shall have
no greater duration than one year from the date of purchase. In the
event this product becomes defective during the warranty period, the purchaser's
exclusive remedy shall be repair, replacement or refund as provided above.
If any product should become defective within the warranty period, ProClip, at its
option, will replace it, repair it or refund the purchase price. Repair or
replacement parts or products will be furnished on an exchange basis and will
either be new or reconditioned. All replaced products shall become the property of
ProClip. Warranty service is available to you by delivering the product during the
warranty period to ProClip.
45 days. All DOA product must go through Purewave Tech Support at 650.528.5200 to
confirm DOA and obtain a case number; once obtained, customer may contact
ScanSource Security Customer Service at 800.964.8994 x4049 to request an
RMA by providing the case number given by Purewave
One year
Email
[email protected]
650.528.5200
5 year limited warranty under normal use (free from defects in design). Repaired
or replacement hardware will be warranted for the remainder of the original
Warranty Period or 90 days, whichever is longer.
DOA Period: Within 90 days from delivery to End User. All support request that are
product related should start by calling or contacting our Support Group at the
following link
https://realwear.com/support/contact-support
. In operable or defective units need to first speak with RealWear Support to
determine the issue. If RealWear Support determines the unit needs repair, they
will process a Return Authorization Number (RMA) and provide information for next
steps.
All Revolabs hardware products manufactured have a one-year limited warranty in
all regions except for Europe, which attracts a two-year limited warranty (unless
specified otherwise)
Customer to contact Ribbon at the below site.
https://ribboncommunications.com/services/support-services/ribbon-support-portal
Exception - For EDGE hardware email
[email protected]
Obtain RMA# from the supplier - email
[email protected]
and include
the name of the supplier in the subject. After RMA is obtained, Scansource will
issue RMA.
Printers - 1 year warranty
Spare Parts - 1 year warranty
Printheads / Platen Rollers - Thermal Transfer Applications: 1 year warranty or
30km (1,200,000 linear print inches)
Printheads / Platen Rollers- Direct Thermal Applications: 1 year warranty or 15km
(600,000 linear print inches)
Cutters - 1 year warranty from the date of purchase or the following number of
SATO Standard Guillotine Cutter - 1 year or 300,000 cuts
SATO Heavy Duty Rotary (HD) Cutter - 1 year or 500,000 cuts
SATO XL400/410e Integrated Cutter - 1 year or 1,000,000 cuts
Rechargeable Batteries - 90 days from date of purchase
"All of our SDC product hold a 5 Year Limited Repair Warranty. Our Auto Operators
hold a 3 year Limited Repair Warranty. Our 1500 series Electromagnetic locks are a
Lifetime Warranty. "
800.413.8783 and request Tech Support
DOA & Replacements Contact the supplier directly. For all
service/repair/replacement requests, please submit a ticket through via this link:
https://support.thermal.com/hc/en-us/requests/new?ticket_form_id=360000673380
1 year Standard Warranty:
https://www.thermal.com/warranty.html
Seek Scan: 1 year. Product must be registered (
www.thermal.com/register
) to activate the manufacturer’s warranty. The warranty period starts when the
product is registered or 90 days from the date of original purchase by the
end-user, whichever comes first.
DOA products must be handled via Mitel by using the RMA, DOA & Assets tab on the
MiAccess Portal, via phone at 800-722-1301 option 343 or by emailing
[email protected]
.
Contact Mitel using the RMA, DOA & Assets tab on the MiAccess Portal, via phone at
800-722-1301 option 343 or by emailing
[email protected]
.
All requests go directly through Signamax; contact their tech support team at
800.446.2377 or
[email protected]
.
Signamax will, at its sole option, repair or exchange the product at no charge,
provided Signamax technical support was contacted to obtain a Return Material
Authorization (RMA) number.
LIMITED LIFETIME WARRANTY by SIGNAMAX
Signamax warrants its product against defects in materials and workmanship for the
life of the product to the original purchaser.
Signamax products covered under this Warranty:
Media Converters (including Industrial Media Converters), Small Form-Factor
Pluggable modules (SFP), and Connectivity products (premises wire and connectors).
LIMITED, 5-YEAR WARRANTY by SIGNAMAX
Signamax warrants this product against defects in materials and workmanship for a
period of FIVE (5) YEARS to the original purchaser.
Signamax products covered under this warranty:
Network Switches, Industrial Network Switches, and Industrial power supplies
EXCEPTIONS:
Socket Bluetooth Cordless Ring Scanner: one-year or five-million actuations
(trigger presses), whichever occurs first
Batteries, removable cables, cases, straps, styli, memory cards, chargers,
cradles, adapters, and other consumables: 90-days
SocketCare Extended Warranty available for SoMo handheld computers, CHS Series 7,
CRS Series 9, and CF plug-in cards Series 4, 5 and 6. For program details and part
numbers, please visit
http://www.socketcare.com/
30 days;
Speco case number required; customer must contact ScanSource Security tech support
at 800.944.2439 x4129 so that they can confirm defect with customer
Customer must contact Speco Technologies by phone, fax, or email if the invoice is
past 30 days.
Office number: 800.645.5516
Fax #: 631.957.9142
Email:
[email protected]
Speco Technologies
200 New Highways
Amityville, NY 11701
ATTN: RA#
Manufacturer shall provide warranty service direct to resellers. Reseller must
provide proof of purchase to validate warranty and obtain an RMA from
manufacturer. Manufacturer will bear all costs to return product back to reseller.
30 days; reseller must contact Star Micronics at 848.216.3300 x995 or email at
[email protected]
to
trouble shoot; manufacturer will provide a case number; customer may then contact
ScanSource customer service at 800.944.2439 x4049 to request an RMA
One to four years based upon model. Contact MFG to determine warranty status.
(848) 216-3300 Option 2 /
http://www.starmicronics.com/supports/supportmain.aspx#warranty
30 days from date of invoice; product failures must first be reported to
Tailwind Partner Support; partner must contact Tailwind Partner Support at
[email protected]
and get approval for RMA; partner may then contact ScanSource Customer
Service at 800.944.2439 x4049 to provide the approval from Tailwind Solutions and
request an RMA
Two-year warranty
www.tailwind-solutions.com
+44 (0) 845 528 0272
Customer must first contact UC tech support, David Weatherly,
at 800.641.6416 x129, or via email at
[email protected]
Once they confirm unit is defective, they will assign customer a case number;
customer then contacts ScanSource customer service at 877.847.7000 x4049 to
provide case number and start RMA process
Reseller must contact ZoomSwitch for product warranty
800.641.6416 x129, or via email at
[email protected]
Contact Tely Labs Support
650.318.6866 or email
[email protected]
(Monday - Friday from 9 am
- 5 pm PT)
Customer may also submit a request for assistance via
https://community.tely.com/anonymous_requests/new
For DOA/defective items, customer must contact Toshiba to place a Hardware Service
Request by calling 855.247.4844.
Ship-damaged units from ScanSource warehouse will be handled by customer service
as per standard practice. For ship-damaged units delivered directly from Toshiba,
the customer should contact their ScanSource sales rep, and the PM will be
notified to submit a Risk-of-Loss request with Toshiba.
Defective items must go through TSC technical support to confirm warranty service.
If warranty service is needed, TSC will issue an RMA number to the reseller or end
user to send the unit in for depot repair. Credit requests must be made within 30
days of invoice. Reseller must notify ScanSource customer service at 800.944.2439
x4049 of the TSC RMA number when returning for credit.
All DOA issues handled directly through Ubiquiti: Online form-
http://www.ubnt.com/support/rma
or
email
[email protected]
One year from date of purchase
Additional warranty service information here
http://www.ubnt.com/support/warranty
Contact Unitech Support Team directly. Unitech will do advance replacement direct
with customer if DOA.
us.ute.com
(800) 861-8648
POS Keyboards - one-year warranty
Portable Data Terminals - one-year with optional extended warranty and service
contracts available
Scanners - one-year warranty
Scanners - MS210 series: three-year warranty
Scanners - MS330 series: five-year warranty
Stationary Terminals - two-year warranty
30 days; customer must contact ViewZ tech support to discuss problems, trouble
shoot, and get a ViewZ tech support case number. May be done via email at
rma@viewzusa
or via phone 800.998.4399. ViewZ
needs following info from customer: model number, serial number, and description
of problem. Then customer contacts ScanSource Customer Service with ViewZ case
number.
Three-year repair warranty policy
Email:
rma@viewzusa
800.998.4399
US customers may contact us by telephone at: (800) 595-9511
Canadian customers may contact us by telephone at: (800) 267-7377
https://www.vtechphones.com/support/contact-us
90 days from date of delivery,end user must be confirmed with XPCC Technical and
Customer Support at 800.582.4524. Once case number is obtained, customer contacts
ScanSource Customer Service to begin RMA process
30 days. All DOA requests must go through ScanSource tech support. If ScSc tech
support cannot deem the product DOA, the customer can file a case with Zebra tech
support at
[email protected]
or
800-653-5350. If Zebra validates the DOA case, ScanSource will process the DOA
Hardware is warranted for a period of twelve (12) months from date of shipment
unless otherwise stated by Zebra in the Product warranty exceptions list.
Standard Warranty details
Exceptions list
