For account security, your password must meet the following criteria: At least ten (10) characters, A lowercase letter, An uppercase letter, A number, A symbol, Does not include your username, Is not any of your last 4 passwords.
Problem
When attempting to navigate to the Analysis & Review page from Case Home, the pop-up error 'Unable to Retrieve Node Info' appears and the end user is unable to enter any case review.
Error Message
On user interface:
"Empty or Invalid respose received from server"
<< Server Log >>
ERROR [handler.redirection.RedirectionHandler] (http-nio-80-exec-16-JE:[]) CaseName:[] UserName:[TestUser] [71001] Error while getting redirection information:
ERROR [resource.redirection.RedirectionResource] (http-nio-80-exec-16-JE:[]) CaseName:[] UserName:[TestUser] [71001] [71001] Internal server error.
INFO [ui.util.HttpSessionTracker] (http-nio-80-exec-11:[]) Session 1338454408 ( 7924ADEA0A1DC2A841C01ED199840876) about to be destroyed for TestUser
INFO [ui.util.HttpSessionTracker] (http-nio-80-exec-18:[]) Session created for user TestUser.
INFO [util.redirection.RedirectionHelper] (http-nio-80-exec-20-JE:[]) CaseName:[] UserName:TestUser] Redirecting user TE to eDP-App1.edp.lab
WARN [STDERR] (http-nio-80-exec-20-JE:[]) java.io.IOException: DER length more than 4 bytes: 109
ERROR [reports.rest.SSLProtocolSocketFactory] (http-nio-80-exec-20-JE:[]) DER length more than 4 bytes: 109
java.io.IOException: DER length more than 4 bytes: 109
Cause
One or more, of the three SSL keystores is corrupt or not in the BCKFS format introduced in eDiscovery version 10.0.0
Solution
Locate and repair the corrupt / wrong format certificate keystore.
Download the
Keystore Explorer
tool.
Select 'Open an existing keystore' and navigate to each keystore.
Verify the keystore will open with the expected password.
Verify the KeyStore Type is BCFKS
If the corrupt keystore is D:\CW\V10x\scratch\temp\cert:
Stop eDP services
Delete the CERT file
Start eDP services
Repeat the above steps to verify the CERT keystore is in BCFKS format.
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.
