Information and instructions how what to do and how to resolve an Account Blocked due to Consecutive or Suspicious Login on a My Cloud OS 5 or My Cloud Home.*END
Login from IP address-based block.
It happens after
5 failed login attempts
.
Sends Suspicious Login Attempt email.
The password can be changed to Unblock the account from the email
.
IP address-based block due to suspicious login behavior.
DOES NOT
send Suspicious Login Attempt email.
This type of block is NOT account related
.
DOES NOT
allow to Unblock by changing the password.
Time based block against the IP address.
It will allow login within 1 to 2 hours
.
Change Account Password
Change the account password if login attempts are not recognized.
Need more help?
Answer ID 32163: My Cloud OS 5 & Home: Reset Western Digital Account Password
Answer ID 24245: Western Digital Password Reset Email Not Received
Open the email client.
Find the email with
Subject: Suspicious Login Attempt
from
[email protected]
.
Need more help?
Answer ID 24245: Western Digital Password Reset Email Not Received
Click
click here
in the email to Unblock the account.
Check the email client inbox for the
MFA Code for Western Digital
email notice.
Check the Spam, Social Media, Trash, Junk and other folders for the email
.
Need more help?
Answer ID 24245: Western Digital Password Reset Email Not Received
Enter the account email address.
Enter the code
from the email to verify identity at the login.
Click
Continue
.
Verify Your Email Notice for Account
Verify email address to increase the security of the Western Digital account.
The notice is sent when:
A new account is created.
Account is already created but the email address is
not verified
yet.
