Chilkatlog SMTP Error: "501 5.1.7 Invalid address" when sending e-mails via Paperless Office Electronic Delivery
Created on
| Last modified on
Cause
User is emailing to an address that in invalid or incorrect. This commonly occurs when users import or copy-and-paste e-mail addresses and inadvertently include punctuation, brackets, code, or text encoding that should not be included.
Resolution
Note
: There are numerous different server programs and providers that provide the services of an SMTP e-mail server. Sage does not test Sage 100 with all e-mail services/programs/providers. Sage 100 Customer Support is not responsible for knowing the exact combination of program or provider, security or permission settings, inbound or outbound rules, account logins, passwords, bandwidth restrictions, etc. to enable successful e-mail delivery. The specifics of services, programs, and providers are subject to change. If an error is encountered, troubleshoot based on the Chilkat error log information. You may need to try various settings, or test an alternate service, program, or provider.
Possible Resolution
:
Check the spelling of the e-mail addresses for all email receipients.
Check to see if a period, comma, or bracket has been added to the address by mistake.
Verify that "mailto" has
not
been transposed into the address in the such as: mailto:
[email protected]
In
Customer Maintenance
(or
Vendor Maintenance
),
Paperless Delivery Options
,
E-mail
tab: remove all email accounts click on "
Accept
" then manually re-enter the e-mail addresses.
