Problem: Unable to Load CCM UI After an Upgrade
After the CCM upgrade, the UI does not load, and in v4.8.2+ just displays a grey screen.
In the
/usr/local/cliqr/logs/managementserver.log
file this error message is observed:
VENDOR_ID::::USER_ID::::2018-03-09 12:54:06,368 ERROR bootstrap.CryptoTextEncryptor [main] - Fail to decrypt: cliqr
VENDOR_ID::::USER_ID::::2018-03-09 12:54:06,382 ERROR boot.SpringApplication [main] - Application startup failed
java.lang.IllegalStateException: Cannot decrypt: key=DATABASE_POSTGRES_PASSWORD
Solution
During the upgrade, the password that CloudCenter uses to access its postgres database is corrupted. This can be resolved as the installation wizard on the CCM (if in HA run on both CCM's) runs and the postgres password is re-entered.
. /usr/local/cliqr/bin/ccm_config_wizard.sh
Navigate to the DB Parameters tab and reenter the DB password.
If you do not know the DB password, contact Cisco TAC for the default password and then change it immediately.
