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Problem

Able to login in the nodestatus site.  It shows clients as active, but when logging into the APM console, this message appears:

The page isn't redirecting properly

An error occurred during a connection to https://apmserver-hostname:9443

This problem can sometimes be caused by disabling or refusing to accept cookies.

1) Enable HTTP access logging so that we can see which requests are reaching the APM server.

1a) Edit the apm-server-home/wlp/usr/servers/apmui/server.xml file and add the accessLogging line shown below:    <httpEndpoint id="defaultHttpEndpoint"

host="*"

httpPort="8080"

httpsPort="9443">

<tcpOptions soReuseAddr="true" />

<accessLogging logFormat='%h %{Host}i %u %t "%r" %s %b %D' />

</httpEndpoint>

1b) Edit the apm-server-home/wlp/usr/servers/oidc/server.xml file and add the accessLogging line shown below:    <!-- Only TLS allowed for this endpoint -->

<httpEndpoint id="defaultHttpEndpoint"

host="*"

httpPort="-1"

httpsPort="8099">

<tcpOptions soReuseAddr="true"/>

<accessLogging logFormat='%h %{Host}i %{Strict-Transport-Security}o %u %t "%r" %s %b %D' />

</httpEndpoint>

2) Open a new browser window and enable Chrome Developer Tools so that a browser HAR file can be captured per these instructions:

Enable Developer Tools on the Chrome browser by following these steps:

(Note: if you are using a different browser type then do a Google search to find out how to enable network logging and capture a browser HAR files for your browser type. For example, with Firefox, you choose the Tools (horizontal line icon) near the top right of the browser then select Web Developer -> Network)

- At the top-right of your browser window, click the Chrome menu (⋮).

- Select Tools > Developer Tools (or More Tools -> Developer Tools).

The Chrome Developer Tools window opens as a docked panel at the side or bottom of your browser window

- Click the Network tab of Developer Tools

- Select Preserve log.

- You will see a red circle at the top left of the Network tab. This means the capture has started. If the circle is black, click the black circle to start recording activity in your browser.

3) Access this URL: https://apmserver-hostname:9443

4) Capture a browser HAR file and the browser console log in Chrome Developer Tools by performing these steps:

- Right click on any row of the activity pane of the Chrome Developer Tools Network tab and select Save as HAR with Content and provide a filename for the file.

- Select the Console tab in Chrome Developer Tools.

- Right-click anywhere in the console and select Save as....

- Name the log file Chrome-console.log.

- Provide the HAR file and the Chrome-console.log file

5) Provide a full screen capture of the browser page with the error

6) Run collectLogs.sh on the APM server and provide the output file (edited)

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSVJUL","label":"IBM Application Performance Management"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]