Peak Use reports open but have no data
Requests by reports work fine
Usage by reports fail to open and generate this message:
Enter Parameter Value: FormatMinutesAsHoursAndMinutes
Note: This message window is normally behind the License Server Manager dialog so is appears the application has frozen.
Solution
The error occurs because the security settings in Microsoft Access are stopping macros in the database from executing which are required to create the data for the usage reports.
Add the Certificate that the License Manager is signed with into the Trusted Publishers.
Open
Microsoft Access (or Access Runtime)
Open the database file installed in the Tekla License Service directory
C:\Program Files (x86)\Common Files\Tekla\Structural\Licensing\LicenseUsage.mdb
The Security Warning bar should appear at the top of the Access window beneath the ribbon
Click on the link in the bar
Click for more details
You may also be required to provide Modify rights for users to the Tekla License Service installation directory
C:\Program Files (x86)\Common Files\Tekla\Structural\Licensing
If you have clicked the Enable content button previously you may no longer see the Warning notification because the document has been added to your Trusted Documents but the reports will still not work. The workaround is to temporarily disable the Trusted Documents option from within Access
File > Options > Trust Center > Trusted Documents.
