Hello everyone,

I have a test VM where I was able to perfectly install and run SAP 9.3 PL5 up to PL 12.
When trying to install PL13 several times, the Server presents the errors below.

# A fatal error has been detected by the SAP Java Virtual Machine: # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x79353519, pid=2204, tid=5672 # faulting address (tried to read): 0x0000094c # JRE version: (8.0.221) (build ) # Java VM: SAP Java Server VM (8.1.059 10.0.2+000, Aug 27 2019 17:42:08 - 81_REL - optU - windows x86 - 6 - bas2:316262 (mixed mode), tiered, parallel gc, windows-x86) # Problematic frame: # v ~StubRoutines::jbyte_disjoint_arraycopy (sp=0x00ffea30,pc=0x79353519) # CreateCoredumpOnCrash turned off, no core file dumped

More details in log files.

log files

Configuration

Windows Server 2009 - SQL Server 2017

I have another VM with Windows Server 2012 R2 and SQL Server 2014 where SAP 9.3 PL13 works perfect

Regards

Fabio

Hi fbio.bilicki ,

We would ask you to raise an incident to SAP Business One Support Team to get this issue investigated.

Also, include the file C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\tomcat\bin\hs_err_pid* in the incident's attachment.

You can provide the reference of this discussion in the incident.

Kind regards,

ANKIT CHAUHAN

SAP Business One Support

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