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Instructions for How to Create, View, and Manage Cases

For account security, your password must meet the following criteria: At least ten (10) characters, A lowercase letter, An uppercase letter, A number, A symbol, Does not include your username, Is not any of your last 4 passwords.

Problem

The NetBackup plugin in vCenter will fail with "VI SDK invoke exception:java.net.UnknownHostException: <hostname>", when there is a name resolution issue in the environment.

Error Message

Pop-up Error:

VI SDK invoke exception:java.net.UnknownHostException: <hostname>

The following error maybe seen at 7.6.0.2 vSphere Plugin:

Internal error.  Please notify the administrator.  Take note of any unsaved data, and click here to continue.

Full error can be seen in the catalina.out and nbvcplugin logs:

[http-9445-6] 22 Jul 2014 15:51:43 ERROR NBvcplugin : Application threw exception
java.rmi.RemoteException: VI SDK invoke exception:java.net.UnknownHostException: vcenterhostnamehere

Cause

The issue can occur when there is a name resolution issue between the master server, vCenter server, and NetBackup Plugin virtual machine.

Solution

Verify name resolution between on all the below host:

Master Server
vCenter/vSphere server
NetBackup Plugin virtual machine

Verify each of the above machines can communicate with each other. If the domain name server used by the plugin host does not return FQDN when performing reverse lookups, it is necessary to update the /etc/resolve.conf file with the appropriate domain and search entries.

Example:
# cat /etc/resolv.conf
domain mydomain.com
search mydomain.com
nameserver ###.###.###.###

Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.

Translated Content

Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.